We are having a weird problem. We run a FC document from Webi 6.5.1 on Windows 2003 and IIS 6 and it runs fine on many machines, but some machines (regardless of BO login) it runs for 5 minutes, the page hangs, the message at the bottom saying the page is refreshing, stops, and then 5 minutes later IE returns Action Cancelled.
However, on my machine with his id works just fine and my id works just fine. We can’t seem to figure this out and other users are having the same problem and it all is dependent on the longer running reports longer than 5 minutes.
Any ideas? Any report less than 5 is fine for everyone. All reports are FC reports in Webi.
Running the report on machines affected in FC runs fine and finished about the same time as normal machines on Webi.
Another thing you will want to check on too is your proxy server situation that some of your users might be behind. If the connection is inactive for 5 minutes waiting for a report to refresh, often that is the default timeout for proxy servers to disconnect at. If a proxy server turns out to be your problem, there are a couple ways you could go at it that I’ve been told in the past…
[list]Install a proxy client on the affected machines[/list]
[list]Increase the timeout value on the proxy server itself[/list]
I know it’s a painfully annoying problem, been through it before as well
(BOB member since 2002-10-17)
(BOB member since 2002-06-18)