BusinessObjects Board

Information Steward Install Issue

Hi Experts,

We are installing information steward in 2 different servers for high availability both are active and its a distributed install. We are having BODS on windows cluster active/passive and IPS on 2 different active servers non cluster. We are installing IPS and BODS on the 2 Information steward servers as its a pre-requisite for Information Steward. While doing the install we are performing a distributed IPS and BODS installs and Primary install for Information Steward on one (and distributed for the second server was the plan). Now we face an issue with the primary install itself at the stage where ISRepoConfig is performed while the installation. Please see the error below.

Information Steward Repository configuration has failed, click OK to finish the current Installation.
You may need to uninstall and reinstall Information Steward features.


For information about how to use the Repository utility
to create a new repository or upgrade an existing repository, see the SAP BusinessObjects Information Steward Administrator Guide.


We have checked all the access levels/pings from this server to the other servers(DB servers as well). But still not able to find where the issue is. Below is what the install log shows.


2014-07-02 18:03:17.731 System Property user.language = en
[A] 2014-07-02 18:03:17.731 System Property user.name = XXXXXX
[A] 2014-07-02 18:03:17.731 System Property user.timezone = America/New_York
[A] 2014-07-02 18:03:17.731 System Property user.variant =
[C] 2014-07-02 18:03:17.794 Property MaxConnections value is 10. (COR-10002)
[C] 2014-07-02 18:03:17.794 Property ConnectionTimeout value is 3600 seconds. (COR-10002)
[C] 2014-07-02 18:03:17.794 Property PoolTime value is 300 seconds. (COR-10002)
[C] 2014-07-02 18:03:17.809 Loading database driver com.microsoft.sqlserver.jdbc.SQLServerDriver for database engine MS SQL Server 2008.
[E] 2014-07-02 18:03:18.043 class com.crystaldecisions.sdk.occa.infostore.internal.InfoObject:com.bobj.ConfigurableClassLoader@eb166b5 incompatible with interface com.bobj.mm.boe.plugin.desktop.repository.IRepositoryPlugin:com.bobj.ConfigurableClassLoader@eb166b5
[E] 2014-07-02 18:03:18.074 java.lang.ClassCastException: class com.crystaldecisions.sdk.occa.infostore.internal.InfoObject:com.bobj.ConfigurableClassLoader@eb166b5 incompatible with interface com.bobj.mm.boe.plugin.desktop.repository.IRepositoryPlugin:com.bobj.ConfigurableClassLoader@eb166b5
at com.bobj.mm.boe.CMSManager.getRepositoryPlugin(CMSManager.java:1953)
at com.bobj.mm.core.MMWarehouse.init(MMWarehouse.java:2387)
at com.bobj.mm.core.MMWarehouse.init(MMWarehouse.java:508)
at com.bobj.mm.core.MMWarehouse.init(MMWarehouse.java:481)
at com.bobj.mm.utility.Utility.initMM(Utility.java:573)
at com.bobj.mm.utility.Utility.runInit2(Utility.java:398)
at com.bobj.mm.core.Main.run(Main.java:1296)
at com.bobj.mm.core.Main.main(Main.java:241)

[E] 2014-07-02 18:03:18.090 Could not initialize Information Steward Core. (COR-10095)
[E] 2014-07-02 18:03:18.121 Utility failed with code 3. (COR-10020)
[I] 2014-07-02 18:03:18.137 Completed execution on 2014-07-02 18:03:18. (COR-10015)
[I] 2014-07-02 18:03:18.137 Elapsed time is 0:01.139 [min:sec.millisec]. (COR-10084)


Please let me know if any one have faced this issue.

Thanks in advance,


Randy_KP (BOB member since 2012-10-23)