Information is needed before this report can be processed

scheduling XI Scheduler
1

When I schedule crystal reports I am getting this error: Information is needed before this report can be processed.
I tried to schedule as PDF,CSV,Crystal Report; Destination: Default, Email…but every time I got same error. I also verified database logon information but no luck…
Is anyone come across this problem?

Thank you.

wack_jack (BOB member since 2005-12-28)

2

Does the report have parameters?
This message is usually from scheduling and not entering parameter values.

blair :canada: (BOB member since 2006-11-17)

3

thanks for your reply…I got it now

wack_jack (BOB member since 2005-12-28)

4

Hi All,

I get this error when trying to refresh the report at that point in time(not schedule it). I enter the parameters and get the error. I have checked my servers and they are all running and the database logon information is correct. Can anybody tell me what else would cause this.

jozi (BOB member since 2006-10-10)

5

Make sure in the CMC to refresh the report properties.
If you still get the error - open the repor in the Designer and make sure there are no Parameters that are not being using in the report, they will not have a green check mark on them. If there are some, delete them and resave back to Enterprise and try again.

blair :canada: (BOB member since 2006-11-17)

6

Thanks for your help. It’s fine :yesnod:

jozi (BOB member since 2006-10-10)

7

Report fails and produces the “Information is needed before this report can be processed” when previewing or scheduling or viewing report in BusObj, but the report refreshes fine in Crystal Reports. The parameter screen works, I fill them all in, then another parameter screen comes up with three of the parameters, including two dates. The report uses a stored procedure in Sybase ASE 15.2 as its datasource.

I have followed the steps suggested above for the another user.

I’m attaching a Word doc with 3 screen prints.
Ranked Sales screens.doc (242.0 KB)

Lauri Malone (BOB member since 2008-02-26)

8

I notice in the old version of Crystal Enterprise doesn’t require entering ALL parameters for the scheduled report to run. However, in BusinessObjects Enterprise XI 3.1, it won’t proceed until ALL parameters are entered.

Do you know if this is the case with the new version??? Is there a work around to not entering values for all parameters? We have many reports that uses a stored procedure to determine the value for some parameters.

gjwl_8 (BOB member since 2010-02-17)