Hi All
I am using Business Objects webi for incident management reporting for BMC Remedy ITSM tool .
We are already doing track of incidents miss , met , SLA
I am planning to have no of incidents reports for Top applications per pending days.
I am looking some additonal ideas or pls provide ur number for greater analysis on incidnets , we have upwards of 80k incidnets getting logged.
Thanks
Ankit
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ankitsardana (BOB member since 2008-09-11)