BusinessObjects Board

IIS ASP possible issues - HTTP 404 and admin

server administration Web Intelligence 6.x Servers
#1

Hi,

I have Win 2003 systen and I have BO installed in simplest way with IIS and ASP.
ASP was chosen because BO during installation rejected to automatically recognize 3 Tomcat installations I have on this box so to be on safe side I went with ASP.

Now I have entire system working almost OK. I can create universes, I can post documents and if I go no /wiasp site i can login, can see names of my posted documents. However if I CLICK at any document I posted from ‘My Infoview’ or from search pabe in ‘Home’ screen all I get is HTTP 404 screen. I looked into logs but it is not much help - as can be see from below cut /wiasp/bin/iswi.dll/cookie/wiqt/ is the one that generates 404 error. Amazingly in any other log i looked at I see no errors or anything else. What should I do and what can be the problem?

Another problem I cannot explain - if I go into EXE Administration Console - it works fine. But Admin console at /wiadmin web site simply spits out ‘system is not started’ error adc 00071. Again, I cannot figure out where to look for errors.

I did not have to support this before and hope someone here can give me a hint. Very confusing system, I have to say.

2007-12-18 19:29:59 W3SVC1 DEMOSRV 192.168.10.49 GET /wiasp/images/skin_default/doc_anim.gif - 80 - 192.168.10.49 HTTP/1.1 Mozilla/4
.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) demosrv 200 0 0
2007-12-18 19:29:59 W3SVC1 DEMOSRV 192.168.10.49 GET /wiasp/bin/iswi.dll/cookie/wiqt/queryTechnique/GetDocument sEntry=wi00000001&sF
orceRefresh=N&sOpen=Y&DocumentName=TUTORIAL&DocumentId=11&sHTMLPath=/ 80 - 192.168.10.49 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+6.0;
+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) demosrv 404 2 1260
2007-12-18 19:30:34 W3SVC1 DEMOSRV 192.168.10.49 GET /wiasp/scripts/login/webiHome.asp - 80 - 192.168.10.49 HTTP/1.1 Mozilla/4.0+(co
mpatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) demosrv 200 0 0

UPDATE:

as i see admin module also seems to give 404 error on dll.
2007-12-18 19:45:58 W3SVC1 DEMOSRV 192.168.10.49 GET /wiadmin/bo/wi/adapter/SiteManager$LocDataFile.class - 80 - 192.168.10.49 HTTP/
1.1 Mozilla/4.0+(Windows+2003+5.2)+Java/1.6.0_03 demosrv 304 0 0
2007-12-18 19:45:58 W3SVC1 DEMOSRV 192.168.10.49 POST /wiadmin/bin/admisapi.dll Module=SiteManager 80 - 192.168.10.49 HTTP/1.1 Mozil
la/4.0+(Windows+2003+5.2)+Java/1.6.0_03 demosrv 404 2 1260

is it something about security in IIS? but i have allowed access to scripts for that site. what else should be set?
i found that 404-2 error description - ‘not found - denied due to lockdown policy’. What the heck is this?

utkinpol (BOB member since 2007-12-18)

#2

thanks for nothing. i fixed it myself.

utkinpol (BOB member since 2007-12-18)

#3

Please be patient! :roll_eyes: All of our members are volunteers and only log on once in a while. We’re a community of users helping each other out when and if we can.

Even if you submit a case to tech support (for which you pay), you often don’t get a call back for a day or more. So not getting a reply in an hour is nothing to be surprised about.

The normal protocol is that you should wait a day or more. If you haven’t gotten any replies, then you can “bump” up the topic by adding another post, to put it at the top of active topics. :wink:

Anita Craig :us: (BOB member since 2002-06-17)

#4

Hello,

I am also getting similar issues: How did you fix it?

Thanks,
Kaashi.

Kaashi :india: (BOB member since 2004-10-05)

#5

Hello,

I now that this is a old post but myself I hate it when nobody post the solution after fixing this.

This is the solution I did find for this error:

In IIS add a webservice extension:
BusinessObjects WIADMIN
At required files add the /wiadmin/bin/admisapi.dll
Select the check box for Set Extension status to allowed.

This solved my issue for :wiadmin ‘system is not started’ error adc 00071

One other issue can be that you need to enable Parent Path support in IIS.

Best Regards,
Arjan

ArjanF (BOB member since 2007-07-04)

#6

I have the same issue. i followed what you suggested - adding the .dll to web extensions and setting it to allowed.

Should I restart IIS 6 for this to be recognised? I had tried adding some other .dlls for some other issue and restarted the IIS, but it didn’t help.

Please let me know if you remember what you did .

Thanks!

User@BO (BOB member since 2012-07-23)