A third party has installed our Information Design Tool, but when we try to set up a new relational connection, the only options in the Middleware Driver Selection are SAP and SAS.
They are insisting they have installed the tool correctly which I dispute, so I wondered if anyone else has had this issue and how it was resolved.
fosterc (BOB member since 2016-12-02)
I think you should get your money back!
During installation, you are given the option to select the database types to install. Apparently your third-party only selected those two.
Run Add/Remove Programs, find SAP BusinessObjects BI Platform 4.1 Client Tools, and hit Uninstall/Change. Wait a long time for the dialog to come up. Select Modify. Then select the missing datatype types.
Joe
joepeters 
(BOB member since 2002-08-29)
Sounds like they haven’t installed the relevant Data Access component(s)
https://websmp105.sap-ag.de/~sapidp/012002523100008802052015E/sbo41sp6_bip_inst_win_en.pdf
Search for “Data Access” in the document.
Mak 1 
(BOB member since 2005-01-06)
Thank you . . . I will pass this advice on to them
fosterc (BOB member since 2016-12-02)