How to uninstall corrupted BO installation

server administration XI Server Discussion
1

Hi all, I have SAP BO 4.0 SP 2 patch 16 installation. During the upgrade process to SP 04 we discovered that our install.manifest - file created during original instalation is corrupted, so we want to uninstall BO 4.0 SP2 and want to install BO 4.0 SP4. Could you please help how to do it when try with add/remove programs doesnt work and also when I run new installation wizard and choose option ‘remove’ i will receive error - internal error detected. See log for details. Thanks a lot for any idea !

rudo.roman :slovakia: (BOB member since 2011-01-15)

2

one quick way if nothing else is working…

  1. Delete your installation folder.
  2. remove registry entries.

I have used this tool in the past for the registory clean up a couple of times and was helpful rather than manually cleaning up

Naresh Ganatra :us: (BOB member since 2004-04-09)

3

The same problem when you trying to downgrade
from SP04 patch 04 to SP04 patch 00

Bad installator.

First time in my you can’t unnistall software normal way.

bmvrus (BOB member since 2011-05-08)

4

Hi Guys,

Just updating the post. I faced the same issue and find a solution at: https://archive.sap.com/discussions/thread/2099484


Zahid Yener replied
January 02, 2012 at 14:06 PM

I had the same problem a while ago. I solved this by

1. Go to folder C:\Program Files (x86)\SAP BusinessObjects\InstallData

2. Under this file you'll find "InstallManifest.sqlite" file. You need to open this file through SQLite editor. You can download it https://addons.mozilla.org/en-US/firefox/addon/sqlite-manager/ as an add-on to your firefox.

3. There are 13 tables in this database. Go to "DUTransaction" table. You will see "Committed" column change the value if there is any zero 0 value to 1.

4. Save and close the file.

5. Restart your installation.

This should solve your problems.

[/quote]

BIConsult :new_zealand: (BOB member since 2010-07-28)

5

:+1: Thanks for sharing Sir!

Mak 1 :uk: (BOB member since 2005-01-06)

6

Going forward for you, a friendly advice: what saved us a ton of headaches, was to take a full snapshot of the box we are upgrading, including snapshot of the database. This way, you don’t need to uninstall anything and risk bad install going forward by simply reverting to the pre-upgrade state.

Good luck!

Trigor :zimbabwe: (BOB member since 2008-04-03)

7

Good tip. I always do that.

However, this time was a totally new fresh installation.

:wink:

Cheers.
Marcelo

BIConsult :new_zealand: (BOB member since 2010-07-28)