BusinessObjects Board

How to troubleshoot SDK connection errors related to CMS Query?

Hi Experts,

We have a SDK program that runs daily around 4 AM but intermittently fails and runs fine the next day. For example it failed today with error : Call failed with status code 401 (): GET https://businessintelligence.dsc.umich.edu/biprws/v1/cmsquery.

What servers(services) should I look or set the logging to high to troubleshoot these errors ? Or welcome any troubleshooting steps with SDK connection errors like above. Attached log from Splunk.

Thanks,
Srinivas