I have some strange error messages from a partner about crystal reports (crystal reports embedded in some custom developed software). But i can not understand them and dont know where to investigate further, do they mean anything to you? They say after this error happens, they have to restart iis, otherwise all report requests will fail from that moment on :
w3wp.exe__ZiraatProd__PID__11136__Date__03_27_2013__Time_11_24_34AM__396__Manual Dump.dmp
HttpContext Timeout Completed Running ThreadId ReturnCode Verb RequestPath +QueryString
/coolite/coolite-init-js/coolite.axd 9b761dd9ce4e48cbbb8dd56ef64386ac 0x031aa26c 600 Sec no 308 Sec 43 200 POST
…
Thread 43
0:043> kL
ChildEBP RetAddr
20378b1c 766ee39b ntdll!NtWaitForMultipleObjects+0x15
20378bb8 756a8f86 kernel32!WaitForMultipleObjectsEx+0x11d
20378c0c 756a8fcf user32!RealMsgWaitForMultipleObjectsEx+0x14d
20378c28 66d70eef user32!MsgWaitForMultipleObjects+0x1f
20378c48 37ba6f5d mfc80u!CMultiLock::Lock+0x35
00000000 00000000 crpe32!CRPEConnectionInit+0x1264ed
Callstack details :
0:043> !handle 00001390 f
Handle 00001390
Type Event
Attributes 0
GrantedAccess 0x1f0003:
Delete,ReadControl,WriteDac,WriteOwner,Synch
QueryState,ModifyState
HandleCount 2
PointerCount 4
Name
No object specific information available
They say they dont have symbols fort he crpe32 so they can not trace further.
start end module name
37830000 38181000 crpe32 (export symbols) crpe32.dll
Loaded symbol image file: crpe32.dll
Image path: C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crpe32.dll
Image name: crpe32.dll
Timestamp: Wed Jul 14 18:38:31 2010 (4C3DD9F7)
CheckSum: 0094B283
ImageSize: 00951000
File version: 12.3.1.684
Product version: 12.3.1.684
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 1009.04b0
CompanyName: Business Objects
ProductName: Crystal Reports
InternalName: CRPE
OriginalFilename: CRPE32.DLL
ProductVersion: 12.3.1.684
FileVersion: 12.3.1.684
FileDescription: Crystal Reports Engine
LegalCopyright: Copyright 1999-2008 Business Objects. All rights reserved.
Comments: Crystal Reports
Another dump with the same :
w3wp.exe__ZiraatProd__PID__11136__Date__03_27_2013__Time_11_24_48AM__256__Manual Dump.dmp
Going to dump the HttpContexts found in the heap.
HttpContext Timeout Completed Running ThreadId ReturnCode Verb RequestPath+QueryString
/coolite/coolite-init-js/coolite.axd 9b761dd9ce4e48cbbb8dd56ef64386ac 0x031a2e0c 600 Sec no 322 Sec 43 200 POST
0:043> kL
ChildEBP RetAddr
20378b1c 766ee39b ntdll!NtWaitForMultipleObjects+0x15
20378bb8 756a8f86 kernel32!WaitForMultipleObjectsEx+0x11d
20378c0c 756a8fcf user32!RealMsgWaitForMultipleObjectsEx+0x14d
20378c28 66d70eef user32!MsgWaitForMultipleObjects+0x1f
20378c48 37ba6f5d mfc80u!CMultiLock::Lock+0x35
…
00000000 00000000 crpe32!CRPEConnectionInit+0x1264ed
Thanks and best regards,
Alper
aderici (BOB member since 2012-01-13)