How to configure SMTP on a different port?

server administration XI Server Discussion
1

Hi All,
We have just moved one of our BO servers to a cloud based environment and the exchange server in our new environment uses a different port instead of the default port 25.

Though we have configured all job servers in CMC to use the new port the error message we get when we schedule a report still indicates we are using port 25. Is there like a conifuration file or xml where we need to update this? If not, is there any other way to configure email destination on a different port?

We are using BO XI 3.1 SP3, MySQL repositiry, Tomcat server.

Error message we get:

server error. [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [X.Y.Z.A:25].]: [CrystalEnterprise.Smtp]

Thanks in advance…

harinmenon :india: (BOB member since 2007-06-23)

2

[Moderator Note: Moved from General Discussion to XI Server Discussion]

Marek Chladny :slovakia: (BOB member since 2003-11-27)

3

Folks,
A quick update.

If I try the ‘Send To’ option, I get the emails scheduled and delivered without any issues. However when I try scheduling a report, I still get the same error. :frowning:

Here is my situation explained.

We have a few WebI reports that need to be scheduled as Excel and PDF on a regular basisweekly to few users. These schedules work fine in our test environment where the Mail server is configured on port 25. However in our production enviornment , Mail server is configured on a different port. What I can confirm is that the port is open and if I try emailing through command prompt, I can connect the exchange server and send emails.

I have changed the setting on all Job servers Adaptive Job Server, CrystalReports Job Server, DeskI Job Server, Destinaton Job Server, LOV Job Server, Program Job Server and Publication Job server, but still the email schedules fail and I am confused because the failure message as in my first post says it failed over port 25. Where is it still picking up Port 25 from though I have changed the confiuration on all Job servers?

Any guidance will be greatly appreciated.

harinmenon :india: (BOB member since 2007-06-23)

4

Did you restart the server that uses that port, e.g the Adaptive Job Server?

BO_Beast :uk: (BOB member since 2004-10-11)

5

Yes, had tried that a few times. Did not help.

harinmenon :india: (BOB member since 2007-06-23)

6

I am trying to do roughly the same thing and getting the same problem
Has anyone come up with a way to do this?

[edit]
Found the answer on the same post on the sap community portal:
Apparently in Business Objects 3.1 you can only use port 25 if you untick the use job server defaults.
Its been fixed in version 4, but not in 3.1
If that is the case is very irritating
[/edit]

stonysleep (BOB member since 2010-08-03)

7

In the above post "if you untick the use job server defaults. " Which untick option is the above user talking about.

I have same problem.Could some one suggest me please…PRODUCTION ISSUE.Swift suggestion would be very much appreciated.

Error initializing SMTP server.Return code: [TCP send failed]. Reason : [XXXYYY- dsr:25].];]

Keerth007 :uk: (BOB member since 2009-03-21)