"Home" and "Document" buttons not functi

building reports webintelligence
1

I got a support call today that’s a stumper.

In Infoview, my client is able to open and refresh a Webi report but after doing so, if she tries to press the “Home” or “Document” menu selections, her session hangs. This has happened in repeated tests. Her browser settings appear to be correct and she is using the same version of Java as the rest of us, here, 1.6.0_04.

The same document has run successfully on another machine, for a different user, so it seems like a configuration issue. I’m just not sure where to head with this next. Any suggestions?

Thanks,
Steve

Steve Aultman (BOB member since 2003-07-22)

2

You seemed to have checked the pertinent issues. Perhaps uninstalling java and let BO reinstall may work? She hasn’t updated her browser to say IE9, been seeing issues with that.

Have you logged on as a different user on her machine to replicate the issue? (Wasn’t sure if that was what you meant before)

ally3009 :uk: (BOB member since 2010-08-10)

3

Right-- if a different user logs on to her PC, they also have the problem, so it seems to be connected to the PC, not the user set up.

Steve Aultman (BOB member since 2003-07-22)

4

did you get any further with this one?

ally3009 :uk: (BOB member since 2010-08-10)

5

I had our desktop support people re-image her PC and that took care of it. 8)

Steve Aultman (BOB member since 2003-07-22)

6

the more advanced version of turning it off and on :smiley: Glad it’s sorted

ally3009 :uk: (BOB member since 2010-08-10)

7

Yeah, when all else fails, punt.

Thanks for following up! :slight_smile:

Steve Aultman (BOB member since 2003-07-22)