Freshly installed CMS can't start - Missing SIA in CCM

system · November 16, 2011, 11:27am

Hi,
I’m trying a fresh BI Platform 4.0 system on a Windows Server 2003 64bit remote host. At the end of the installation the newly created CMS is not able to start. This the setupengine.log output at the current status:

12:10:53.936 2011/11/16, 12:10:53: Starting WaitForCMS
12:10:54.405 2011/11/16, 12:10:54: First time connecting to CMS using empty CMS password
12:10:54.405 2011/11/16, 12:10:54: Waiting for CMS to start…
12:10:54.405 2011/11/16, 12:10:54: cmdLine: [“C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe” -Dtracelog.logdir=“C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Logging\” -jar “C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\cmslogon.jar” “FRPARFGADWAY:6400” Administrator “” secEnterprise “C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Logging\\\waitforcms.log”]
12:10:59.796 2011/11/16, 12:10:59: RunRedistProgram: return value 1
12:10:59.796 2011/11/16, 12:10:59: … waited for 0 seconds …
12:11:35.501 2011/11/16, 12:11:35: RunRedistProgram: return value 1
12:11:35.501 2011/11/16, 12:11:35: … waited for 30 seconds …
12:12:10.721 2011/11/16, 12:12:10: RunRedistProgram: return value 1
12:12:10.721 2011/11/16, 12:12:10: … waited for 60 seconds …
12:12:46.942 2011/11/16, 12:12:46: RunRedistProgram: return value 1
12:12:46.942 2011/11/16, 12:12:46: … waited for 90 seconds …
12:13:22.459 2011/11/16, 12:13:22: RunRedistProgram: return value 1
12:13:22.459 2011/11/16, 12:13:22: … waited for 120 seconds …
12:13:57.149 2011/11/16, 12:13:57: RunRedistProgram: return value 1
12:13:57.149 2011/11/16, 12:13:57: … waited for 150 seconds …
12:14:31.822 2011/11/16, 12:14:31: RunRedistProgram: return value 1
12:14:31.822 2011/11/16, 12:14:31: … waited for 180 seconds …
12:15:06.730 2011/11/16, 12:15:06: RunRedistProgram: return value 1
12:15:06.730 2011/11/16, 12:15:06: … waited for 210 seconds …
12:15:42.279 2011/11/16, 12:15:42: RunRedistProgram: return value 1
12:15:42.279 2011/11/16, 12:15:42: … waited for 240 seconds …
12:16:16.906 2011/11/16, 12:16:16: RunRedistProgram: return value 1
12:16:16.906 2011/11/16, 12:16:16: … waited for 270 seconds …
12:16:52.423 2011/11/16, 12:16:52: RunRedistProgram: return value 1
12:16:52.423 2011/11/16, 12:16:52: … waited for 300 seconds …
12:17:27.175 2011/11/16, 12:17:27: RunRedistProgram: return value 1
12:17:27.175 2011/11/16, 12:17:27: … waited for 330 seconds …
12:18:02.036 2011/11/16, 12:18:02: RunRedistProgram: return value 1
12:18:02.036 2011/11/16, 12:18:02: … waited for 360 seconds …
12:18:37.147 2011/11/16, 12:18:37: RunRedistProgram: return value 1
12:18:37.147 2011/11/16, 12:18:37: … waited for 390 seconds …
12:19:11.743 2011/11/16, 12:19:11: RunRedistProgram: return value 1
12:19:11.743 2011/11/16, 12:19:11: … waited for 420 seconds …
12:19:46.448 2011/11/16, 12:19:46: RunRedistProgram: return value 1
12:19:46.448 2011/11/16, 12:19:46: … waited for 450 seconds …
12:20:21.809 2011/11/16, 12:20:21: RunRedistProgram: return value 1
12:20:21.809 2011/11/16, 12:20:21: … waited for 480 seconds …
12:20:56.451 2011/11/16, 12:20:56: RunRedistProgram: return value 1
12:20:56.451 2011/11/16, 12:20:56: … waited for 510 seconds …
12:21:31.094 2011/11/16, 12:21:31: RunRedistProgram: return value 1
12:21:31.094 2011/11/16, 12:21:31: … waited for 540 seconds …
12:22:05.689 2011/11/16, 12:22:05: RunRedistProgram: return value 1
12:22:05.689 2011/11/16, 12:22:05: … waited for 570 seconds …

I’m my opinion the start of a newly installed CMS should be almost immediate. I can’t figure out what is causing this problem. Could you help me?

Thank you very much

Pietro

PietroCastelli (BOB member since 2011-11-15)

system · November 16, 2011, 11:48am

Happened with me too while I was getting on with our sandbox install, It will wait for around 1200 seconds and then will move on to the next step, not sure why this happens though.

once the installation is complete, you should be able to to start the CMS via CCM.

smruti.panda (BOB member since 2011-11-11)

system · November 16, 2011, 12:55pm

It’s the second time I try the install.
The first time the same problem happened and I wasn’t able to start the CMS from the CCM because there wasn’t a working sia node.

PietroCastelli (BOB member since 2011-11-15)

system · November 16, 2011, 3:16pm

In the attachment you can find the actual screen of my CCM

PietroCastelli (BOB member since 2011-11-15)

system · November 17, 2011, 6:25am

As per the screenshot, I am not able to see a SIA configured at all for the instance, there has to be a SIA in order for your to configure a CMS and run it…!!

Anything else you foiund in the setupengine.log regarding the SIA configuration during the install??? Can you find similar entries in your log related to SIA -

*While declaring the parameter details -

06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$cadport = 6410
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$controlserveraction = undefined
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$installtype = default
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$shlwebserverport = 6405
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$sianame = ************_v4
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$siaport = 6410
06:29:05.175 | Property: platform.services.smartservers.sia.config-4.0-core$ui_webtier_selected = 1
06:29:05.175 | Property: platform.services.smartservers.sia.props-4.0-core$cadnode = ************_v4
06:29:05.175 | Property: platform.services.smartservers.sia.props-4.0-core$mastercmsname = ************
06:29:05.175 | Property: platform.services.smartservers.sia.props-4.0-core$mastercmsport = 6400

While creating a service for the SIA
06:38:14.816 NativeActionExecutor: calling action entry point.
06:38:14.988 2011/08/08, 06:38:14: GetBOBJCADServices found BOEXI40SIAUSCOREv4, adding in as a service to start/stop.
06:38:14.988 2011/08/08, 06:38:14: Waiting for service BOEXI40SIAUSCOREv4
06:38:14.988 2011/08/08, 06:38:14: Attempting to stop Service BOEXI40SIA************USCOREv4, current status is 4, existing error code: 0
06:38:57.784 2011/08/08, 06:38:57: ntservice Error: ControlService with SERVICE_CONTROL_STOP parameter failed. ControlService error code: 1053
06:38:57.800 NativeActionExecutor: restoring path.
06:38:57.800 NativeActionExecutor: entry point returned successfully.

smruti.panda (BOB member since 2011-11-11)

system · November 17, 2011, 10:33am

Yes, I know that there has to be a properly configured SIA for the BI Platform.

Here is the log for sia configuration:

10:36:19.677 | Property: platform.services.smartservers.sia.config-4.0-core$CADPORT = 6410
10:36:19.677 | Property: platform.services.smartservers.sia.config-4.0-core$ControlServerAction = undefined
10:36:19.693 | Property: platform.services.smartservers.sia.config-4.0-core$InstallType = custom
10:36:19.693 | Property: platform.services.smartservers.sia.config-4.0-core$SHLWebServerPort = 6405
10:36:19.693 | Property: platform.services.smartservers.sia.config-4.0-core$sianame = SIANODE
10:36:19.708 | Property: platform.services.smartservers.sia.config-4.0-core$SIAPort = 6410
10:36:19.708 | Property: platform.services.smartservers.sia.config-4.0-core$ui_webtier_selected = 1
10:36:19.708 | Property: platform.services.smartservers.sia.props-4.0-core$CADNODE = SIANODE
10:36:19.708 | Property: platform.services.smartservers.sia.props-4.0-core$MasterCmsName = FRPARFGADWAY
10:36:19.708 | Property: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort = 6400

But I’m not able to find anything about the activation

PietroCastelli (BOB member since 2011-11-15)

system · November 17, 2011, 11:36am

Even I try to create a new SIA from the CCM using the temporary CMS option I get an error and judging from the log the system is not able to recognize the CMS

PietroCastelli (BOB member since 2011-11-15)

system · December 6, 2011, 5:51pm

I’m encountering the same issue now, trying to install a clean, new BI 4.0 on a Windows 2008 server.
Did you ever manage to resolve this?
My setupengine.log file ends with:

19:32:39.140 2011/12/06, 07:32:39: cmdLine: ["C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe" -Dtracelog.logdir="C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Logging\\" -jar "C:\Program Files (x86)\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\lib\cmslogon.jar" "BOPROD1:6400" Administrator "********" secEnterprise "C:\\Program Files (x86)\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\Logging\\\\\\waitforcms.log"]
19:32:45.698 2011/12/06, 07:32:45: RunRedistProgram: return value 2
19:32:45.698 2011/12/06, 07:32:45: CMS is up, but cannot log on to CMS. Incorrect credentials might be provided. Trying again...
19:32:45.699 2011/12/06, 07:32:45: ... waited for 0 seconds ...
19:33:22.453 2011/12/06, 07:33:22: RunRedistProgram: return value 2
19:33:22.453 2011/12/06, 07:33:22: CMS is up, but cannot log on to CMS. Incorrect credentials might be provided. Trying again...
19:33:22.454 2011/12/06, 07:33:22: ... waited for 30 seconds ...
19:33:58.700 2011/12/06, 07:33:58: RunRedistProgram: return value 2
19:33:58.700 2011/12/06, 07:33:58: CMS is up, but cannot log on to CMS. Incorrect credentials might be provided. Trying again...
19:33:58.701 2011/12/06, 07:33:58: ... waited for 60 seconds ...
19:34:35.142 2011/12/06, 07:34:35: RunRedistProgram: return value 2
19:34:35.142 2011/12/06, 07:34:35: CMS is up, but cannot log on to CMS. Incorrect credentials might be provided. Trying again...
19:34:35.143 2011/12/06, 07:34:35: ... waited for 90 seconds ...

(it goes on for another 10+ minutes…)
Is the Admin password meant to show up here as *****
Should I hit Cancel on the installation? Kill the process?

[Update]: I got to the office this morning to find that after attmepting to log in to the CMS fo the 40th time (after 1200 seconds), it gave up, and proceded with the installation, which completed 30 minutes later.

-Ethan

ethan1701 (BOB member since 2004-05-05)

system · January 24, 2012, 8:31pm

Hello

I have exactly the same problem with the same log entries. And after 30 mins, the installation finishes but the SIA doesn’t want to start. And no log is written is logging dir.

Did you find a solution ? I’m stuck.

Thanks

JeanPierreMatsumoto (BOB member since 2012-01-24)

system · June 5, 2012, 12:57pm

Hi!

How did you resolve this problem?
I’m having the same issue on a Windows Server 2003 server here with a fresh SAP BI 4.0 SP2 installation.

Arno

ArnoR (BOB member since 2011-12-19)

system · June 6, 2012, 1:12am

I found the solution to this. I was running into the same problem. However, even after being able to view the SIA, I still couldn’t launch the CMS.

So if you anyone gets this resolved, I simply request that they help me get my BOXI 4.0 implementation to work

The trick is to use a different database server than MySQL. Also, make sure you run your executable as an administrator if you are on a Virtual Machine or something.

Hope that helps!

indy (BOB member since 2004-04-08)