Flashfile not coming up/not opening

other Xcelsius - Crystal Dashboard Design
1

Scenario:
I created a complex dashboard model with Xcelsius with more than 140 objects (graphs, buttons, labels, etc.) in the model, *.xlf size is about 1.4 MB, using Xcelsius 2008 SP1 FP3. The generation of the flashfile (export|flash) takes quite a while (5 min or so).

Problem:When I try to open the generated flashfile with MS Internet Explorer it does not go beyond the initializing welcome page, instead it seems to hang. I had it run for 2 hrs and nothing ever happend.

Question:
Any pointers for troubleshooting?
I deleted components/objects in the Xcelsius model as well as in the MS Excel spreadsheet (and noticed that the size of the xlf file decreased only slightly to still 1.2 MB), but to no avail :cry:

Andreas :de: (BOB member since 2002-06-20)

2

I would first check if the .SWF-file is loading (or just the preview in Xcelsius) when you click on it directly using Explorer.
If that does work, then check the .HTML-file you access, if the .swf file name (that is named twice in the document!) correspondents to what it really is and that the path is right.

Magnus O. (BOB member since 2009-04-20)

3

Hi,

I have experienced this hanging on the [Initializing…] box with complex Xcelsius 2008 .swf files where I maybe have had to try to run it on unsupported platforms.

For example I have a Xcelsius swf that runs in Windows XP IE7 with Flash Player 10,0,22,87 but does not run in Windows Server 2000 IE6 SP1 with Flash Player 9,0,16,0. Meanwhile I have other (simpler) swfs which run in both environments.

What versions of Windows, IE and Flash Player are you running this on? The link below ill confirm what Flash Player version you have running.
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

I do not know if the bundled Xcelsius documentation for supported platforms [platform_en.txt] applies to the generated .swfs as well as Xcelsius itself, but may be good as an initial guide? It would explain why my complex .swf does not run on Windows Sever 2000 and IE6 SP1 in my case!

Maybe someone who knows more about .swfs can clear this up?

Darth Services :uk: (BOB member since 2007-11-20)

4

Hi,

To see what is going in/out of your .swf during runtime try using Fiddler.

Here is where you can download it - http://www.fiddler2.com/fiddler2/

That is what we use!

EverythingXcelsius :us: (BOB member since 2008-06-17)

5

I will look into Fiddler, thank you :slight_smile:

In the meantime I drastically reduced the amount of formulas (cutting down on SUMIF, VLOOKUPs, HLOOKUPs), that seemed to do the trick.

Andreas :de: (BOB member since 2002-06-20)