Hi Gurus,
I have a dashboard sourced from 12 WEBI reports. They are connected to the Excel using Live Office. All told, I have 44 Live Office objects in the Excel. Using the “Refresh all objects” option in Live Office’s Excel add on successfully updates all objects. However, when I execute the Dashboard, I keep getting the “Failed to get document information” error message, which is a generic message and doesn’t help me any.
I have already tried increasing parameters of both the Dashboard Cache and Dashboard processing servers in the CMC. I also optimized the WEBI reports by leaving in only the objects displayed by the Dashboard, and connected to that, I have restarted the SIA.
What affects the processing of dashboards using latest instance and how can I ensure that the error does not appear?
UPDATE:
I consulted the tomcat log stdout file and found this. It appears every time the error appears when I’m monitoring the dashboard’s execution:
2016-11-10 13:31:01,286 [http-bio-8080-exec-713] ERROR com.businessobjects.dsws.liveoffice.LiveOfficeSkeleton () 1478588903 - Failed to get the document information. (LO 26315)
com.businessobjects.liveoffice.modules.webi.DocumentInformationException: Failed to get the document information. (LO 26315)
at com.businessobjects.liveoffice.modules.webi.internal.WSDocument.getDocumentInformation0(Unknown Source)
at com.businessobjects.liveoffice.modules.webi.internal.WSDocument.getDocumentInformation(Unknown Source)
at com.businessobjects.liveoffice.modules.webi.internal.WebiAddinDocument.openDisconnected(Unknown Source)
at com.businessobjects.liveoffice.modules.webi.WebiModule.assert_connection(Unknown Source)
at com.businessobjects.liveoffice.modules.webi.WebiModule.refresh_report_navbar(Unknown Source)
at com.businessobjects.liveoffice.modules.webi.WebiModule.doFunction(Unknown Source)
at com.businessobjects.liveoffice.framework.xcelsius.XcelAddinFramework.refreshView(Unknown Source)
at com.businessobjects.liveoffice.framework.xcelsius.XcelAddinFramework.refreshViewData(Unknown Source)
at com.businessobjects.dsws.wsc.liveoffice.Document.refreshViewData(Unknown Source)
at com.businessobjects.dsws.liveoffice.LiveOfficeSkeleton.refreshViewData(Unknown Source)
at com.businessobjects.dsws.liveoffice.LiveOfficeMessageReceiverInOut.invokeBusinessLogic(Unknown Source)
at org.apache.axis2.receivers.AbstractInOutSyncMessageReceiver.invokeBusinessLogic(AbstractInOutSyncMessageReceiver.java:42)
at org.apache.axis2.receivers.AbstractMessageReceiver.receive(AbstractMessageReceiver.java:114)
at org.apache.axis2.engine.AxisEngine.receive(AxisEngine.java:181)
at org.apache.axis2.transport.http.HTTPTransportUtils.processHTTPPostRequest(HTTPTransportUtils.java:172)
at org.apache.axis2.transport.http.AxisServlet.doPost(AxisServlet.java:146)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.businessobjects.dsws.wsc.common.http.GenerateSessionIDFilter.doFilter(GenerateSessionIDFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.businessobjects.dsws.wsc.common.axis.FlashFilter.doFilter(FlashFilter.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:763)
Caused by: org.apache.axis2.AxisFault: Query script generation failed. See your administrator. Object disposed (IES 00013)
at com.businessobjects.dsws.DSWSExceptionFactory.CreateAxisFault(DSWSExceptionFactory.java:376)
at com.businessobjects.dsws.wsc.common.axis.WSUtils.toDSWSException(WSUtils.java:172)
at com.businessobjects.dsws.reportengine.ReportEngineSoapImpl.getDocumentInformation(Unknown Source)
at com.businessobjects.dsws.reportengine.ReportEngineSkeleton.getDocumentInformation(Unknown Source)
... 43 more[/u]
hueysantiago (BOB member since 2015-08-03)