Failed to contact the Active Directory server

[system]

Hi There,
My Configuration: BOXI 3.1 SP3 / windows 2003 SP2 / SSO Enabled

Users from multiple domain tried accessing are Infoveiw they are receiving this error often

Account Information Not Recognized: Failed to contact the Active Directory server

Stdout shows as below:

Debug is true storeKey false useTicketCache false useKeyTab false doNotPrompt false ticketCache is null isInitiator true KeyTab is null refreshKrb5Config is false principal is null tryFirstPass is false useFirstPass is false storePass is false clearPass is false
[Krb5LoginModule] user entered username: @<DOMAIN.COM>

My krb.Ini file looks good. kinit is okay, I am getting ticket. we have users from 3 different domains.

Any idea?

Thanks

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rkptech (BOB member since 2006-11-01)

[system]

Hi All,
Issue fixed.
We had to add an entry in the registry entry in the BO servers. SAP Note - 1199995 - Error: “The Active Directory Authentication plug in could
not authenticate at this time” (FQDN registry key)

Thanks,
Praba

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rkptech (BOB member since 2006-11-01)