Error source: prompt.dll Error code 0x8004380D

I am trying to create a Crystal Report with Dynamic prompts in the report itself. However while creating it I am getting an error message.

Prompting Failed with the following Error Message: ’List of Values Failure: fail to get values. [Cause of Error: Error in File UNKOWN.RPT: Failed to create the Crystal Database Connector.]'.
Error source: prompt.dll Error code 0x8004380D

I am not able to create a single dynamic LOV from the time i have moved to Crystal Reports XI because I face this error for all the reports where I am creating Dynamic LOV.

Please help me out !! :hb:

Thanks & Regards
Prashant Saduwale


psaduwale :india: (BOB member since 2007-10-05)

Hi.

I’ve been fighting the same error for a while now. Seems like nobody knows how to address this. I’ve been in contact with BO, with my support provider, with other CR developers and I’ve searched the complete internet on this. I’m developing a .NET solution with CR and I need to get this working ASAP. Now I’ve imported the values staticly so the reports can be refreshed, but this is getting pretty frustrating.

:hb:

Please let me know if you’ll find anything on this.


sigjons (BOB member since 2004-09-29)

Dang! This one bit me too… did either of you find a fix?


baird.rt (BOB member since 2006-09-14)

:reallymad: me too - any update on this??

Joni


kountrychick (BOB member since 2006-05-04)

Look here:


KMB :uk: (BOB member since 2004-02-11)

Yup! Same problem… on vista… and it’s not because of the Windows Firewall… the firewall is turned off. So many annoying bugs! :hb: :hb:


jadeboy (BOB member since 2008-02-06)

With help from my IT colleague we got it working now under XP.


KMB :uk: (BOB member since 2004-02-11)

I had the same problem: “List of values failure: unable to get list of values. Error source: prompt.dll”

We have an maintenance management system at my work wich uses crystal runtime
and when it upgraded to CR XI R2 i got the problem when creating reports.

My solution was to reinstall the older runtime version(the application removed the older version).
Now it works again.


m4jk (BOB member since 2008-06-27)

I have found out the cause of the problem…

Here are the conditions

  1. You have to have to be using Oracle and Stored Procedures
  2. Have a parameter…
  3. Within the stored procedure have the an “If” statement with parameter as a condition.
  4. You must be using dynamic parameter and using it to input a value.

I don’t know the answer to the solution but BO has the case for this bug.


jadeboy (BOB member since 2008-02-06)

That may be one scenario. I am going with the runtime scenario. However I have a virtual machine that has Crystal 9 designer and Crystal XI R2 on it and I get the issue.

I also have a normal machine, which has the crystal 9 and 8.5 runtimes and Crystal XI R2 and I have the issue.

I have yet to test on a totally clean machine, but my guess it will be version related.


Hally (BOB member since 2009-06-30)

An update,
I have done two things in the past 24 hours.

I have re-registered the msado15.dll, which appeared to resolve the unknown database connector error.

I was then getting the CORBA_System error which others have reported

I then disabled the virtual box virtual network adapter on my PC. This did appear to make the list of values to function correctly.

With this information I attempted to resolve the issue on a virtual machine I use for development (virtual PC 2007). However I was unable to fix it. Please note the virtual machine was not showing the unknown database connector error only the.

To prove the point I have enabled the Virtual Box host network adapter and will attempt to load the list of values. Right now since clicking refresh I have waited 5 minutes for the GUI to respond.

Other information that may be relevant is that I am using CR XIR2 Pro vanilla with no service packs on my local machine and SP4 on the VM.

So right now the issue is related to networking and having a machine multi-homed. (more than one network card with on different networks) It may also be related to the time the server takes to respond to requests as well. Possibly changing the routing table or binding order may improve this.

I hope that someone finds this information of some use.

Simon Hall


Hally (BOB member since 2009-06-30)