Error : SMTP_E_TCPSOCKET_OPEN(2)

server administration XI Server Discussion
1

Hi,

I am using BO XI R2. I had scheduled a report to run and send to a list of user but instance has failed.

It is giving the error : SMTP_E_TCPSOCKET_OPEN(2).

Can anyone please help me to resolve this issue.

You’re help will be much appreciated.

Regards,
GeetAmit

geetamit (BOB member since 2007-09-07)

2

Think this just means it can’t find the mail server on the network.
Check connectivity to the mail server and that you can send mail through it.
I’d use telnet to test that out.

HTH

bTk (BOB member since 2008-05-14)

3

Could you please explain how to check the Connectivity to the mail server…

Thanks in advance…

Tims_Bo :india: (BOB member since 2008-07-26)

4

Let me know if you could resolve this issue as I am also facing this issue

Thanks,
Pragna

Pragna (BOB member since 2007-07-25)

5

Pragna, Did you get the solution for your issue…

Tims_Bo :india: (BOB member since 2008-07-26)

6

my issue was anti-virus running port blocking. I turned it off, tried again and va’la!

added JobServerChild.exe to execptions list in anti-virus and all good now.

mtbhowie :us: (BOB member since 2005-06-08)