Hi,
I am working on BOXI3 version. When i schedule the report on BOXI3, i am getting the following error
server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [TCP open failed.]. Reason: [remotesmtp@mot.com:25].]
I checked the SMTP Service on the server, it is running properly.
can you guys please advise me on this issue?
Thanks in advance.
MightyBO 
(BOB member since 2007-06-28)
Hello, well I have the same problem, but I identified in the mcafie log is blocking all my requests to the smtp server.
Did you solve this?
jascencio (BOB member since 2008-10-30)
No, i am also waiting for solution. Temporarily we stopped that server.
MightyBO (BOB member since 2007-06-28)
Adding java.exe, jobserverchild.exe in mcafee email filter options will resolve the issue.
savala (BOB member since 2005-04-14)
did you check if the telnet services could send mails? Maybe you could check if the port 25 it is the correct port.
jascencio (BOB member since 2008-10-30)
How can i check telnet services on my system?..Do you have any configuration file and can you please share with me
MightyBO (BOB member since 2007-06-28)
go to the command line and input “telnet mailman.domain.com 25” and you should get any answer from the server.
jascencio (BOB member since 2008-10-30)
“Adding java.exe, jobserverchild.exe in mcafee email filter options will resolve the issue.”
will u please say how to add those files into mcafee email filter options.
Please help me KUMAR
karteek1984 (BOB member since 2009-03-04)
Not Sure Either SMTP setup is done or not. Your server Name/Ip to be added to your SMTP server RELAY
then as per your requirement of server do thr Job Server Configuration (i…e Webi Job Server, Crystal Job Servers, Destination Job server etc)
And now TEST, it will work
Nirav
nniravv 
(BOB member since 2007-08-16)
configuration was done with smtp server.
but im getting the above said error
server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [TCP open failed.]. Reason: [remotesmtp@mot.com:25].]
karteek1984 (BOB member since 2009-03-04)
Did anybody find a solid solution to this problem?
I’m also trying to schedule a document to send an email but get the following error message:
server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [KOOLYWBI001:25].]
For information, I’m running BO Edge 3.1
Any help/insights greatly appreciated!
Lee
leebaker 
(BOB member since 2004-05-18)
Your TCP/IP port seems to have some issues due to which its giving you error. Check with your Server Admin Team , they might be able to help you…
Make sure TCP/IP port is open
Regards
Nirav
nniravv (BOB member since 2007-08-16)
Check parameters in DestinationJobServer and add at VirusScan Console of McAfee (if required) the exceptions commented above (I added java.exe, jobserverchild.exe, JobServerChild.exe). In my case y added the exception on the Access Protection service (of McAfee VirusScan Console) at the rule “avoid worms (…)”.
Hope it helps, it worked for me,
Thank you all comments above
drserguey (BOB member since 2010-03-01)
I had a similar issue yesterday and was not able to schedule a report and have it email out to anyone and today and was getting this error:
server error. [Error initializing SMTP server. Return code: [TCP open failed.]. Reason: [host name].]: [CrystalEnterprise.Smtp]
Turns out it was as simple as the Host Name under the Adaptive Job Server/Destinations/Email was not up to date. Once we upated it with the correct name, restarted that service only, everything was working fine.
Just wanted to put this out there for other people 
Thanks.
Bunnybaby79 (BOB member since 2009-11-13)
You should essentially add SMTP setting to Adaptive Job Server and Destination Job Server. Also restart both servers
Karthiz (BOB member since 2014-04-08)
I solved this problem by entering the fully qualified smtp server name in the host text box and leaving the domain name empty. e.g. mysmtpserver.domain.xx
(The IP address is an alternative)
I could not get it to work when I entered the domain name in the domain name field
Stewart Harding (BOB member since 2014-05-19)