Error ERR_WIS_30270

[system]

Hi All,

While trying to open a new Webi document (Web Intelligence XI 3.1), getting the following error:

An internal error occured while calling ‘initInstance’ API (Error: ERR_WIS_30270)

(Please refer Attachment for a screenshot of the error message).

Any suggestion as to what has caused the error and how to resolve it would be extremely helpful.

Regards,
Arrowhead

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ArrowHead (BOB member since 2004-09-09)

[system]

30270 Error is pretty generic in nature. It may happen due to multiple reasons, often when your data provider fails or there is something wrong about the report (ID, document location, CMS Information etc). I have also seen cases of this error when people had wrong JRE Environment.

You may like to check this link:

120×120 10.4 KB

One of scheduled report failed with the below error; 30270: An internal error occurred while calling the ‘initInstance’ API. (Error: WIS 30270) Starting and ending time for the run shows the same time. Any idea on the reason of the issue as manually re-run was successful. BOKris (BOB member since 2003-08-27)

Probably, you can give us more information:

• Does it happen with one report or with all of them?
• Are you able to access a Deski report?
• Can you restart Webi server and try to access the report?

Most of the times, on encounter of this error, I used to close down my Internet Explorer and start a new session, which used to resolve my issue.
A search with 30270 on Webi forum will give you plenty of threads, you may also like to visit them

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Rajat Sapru (BOB member since 2008-08-28)

[system]

Neither am I able to see the reports I had initially (they seem to have disappeared!!!) nor am I able to create new Webi documents.

Thanks a lot for your assistance.

Any trouble-shooting tip to get rid of this would be an enormous help.

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ArrowHead (BOB member since 2004-09-09)