Error conecting to salesforce: No trusted certificate found

dataservices administration
1

Hi All

All of sudden I am getting following error, while connecting to salesforce.com from Business Objects Data Integrator (11.7.3.10).
It used to work fine earlier, I did speak with Salesforce.coom administrator, and got the confirmation that there were no changed to salesforce instance.
Also, no changes were done to BODI either.

Here is the error from adaptor logs:

8/17/15 4:22:51 PM There was a communication error when talking to Salesforce.com: ; nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found

vikramvasisht (BOB member since 2008-02-18)

2

this is because of SFDC Server certificate has changed
check the following KBA for updating the Certificates in the DS SFDC Adapter side

2158979

manoj_d (BOB member since 2009-01-02)

3

Thanks for the reply.
But i can not see the article, could you please send me the link?

vikramvasisht (BOB member since 2008-02-18)

4

If you are not able to see the lbs check the following link

manoj_d (BOB member since 2009-01-02)