Error 404 after installation 3.0 on Apache Tomcat

After installation of BOE XI 3.0 on Windows XP SP2, I cannot start anything, but get an error HTTP 404: with the description “The requested resource (/CmcApp) is not available”.
I have used the default installation with Apache Tomcat an MySQL as database. Checking from de ODBC gives an OK.
If I try Apache Tomcat itself with servername:8080, I get the default Apache Tomcat window.

From this I get the impression that Apache Tomcat cannot find the files from BOE.

In the Classpath section it says:
C:\Program Files\Business Objects\Tomcat55\bin\bootstrap.jar;C:\Program Files\Business Objects\javasdk\lib\tools.jar

In the options section it says:
-Djava.library.path=C:\WINDOWS\system32;C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
-Dcatalina.base=C:\Program Files\Business Objects\Tomcat55
-Dcatalina.home=C:\Program Files\Business Objects\Tomcat55
-Djava.endorsed.dirs=C:\Program Files\Business Objects\Tomcat55\common\endorsed
-Dbobj.enterprise.home=C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0
-Xrs
-XX:MaxPermSize=256M
-Dbusinessobjects.olap.bin=
-Dbusinessobjects.olap.stylesheets=C:\Program Files\Business Objects\OLAP Intelligence 12.0\stylesheets
-Djava.awt.headless=true

What installation options are wrong or missing?

Thank everyone that can help me.

Dick


dzo (BOB member since 2008-03-11)

Strange because such default installation has worked fine for me on the same configuration… I can suggest you to check if it is not a JAVA issue. maybe have you more than one JAVA_HOME on your computer and tat the JAVA_HOME variable is not set on the one installed with BO. I suggest you to check this and if necessary install again to be sure. Hope it helps

Regards
Bernard


bernard timbal :fr: (BOB member since 2003-05-26)

Hello Bernhard,

Thanks for your reaction. Indeed there is something strange:
my JAVA_HOME was set to ‘C:\Program Files\Business Objects\j2sdk1.4.2_08’, wich doesn’t exists (that is: is not created by the default installation). In the Business Objects folder, there is a subfolder named javasdk. I have renamed the JAVA_HOME to that path, bu it doesn’t work either.
When starting, I see first the comment: ‘downloading’, then ‘waiting for’, then ‘not available’, so there could very well be a JAVA problem.

Can you please tell what the path-setting default should be?

Thankx

Dick


dzo (BOB member since 2008-03-11)

Hi,

Can you please clarify the following?

  1. Do you have all the war files in Java/Applications folder of Business Objects?
  2. Is there any version of apache runing on your machine?
  3. Have you selected any Non-default Language Pack?
  4. Is your installation suceesful?

Thanks,
Lola


plolla (BOB member since 2008-01-10)

Hi Lola,

1: In the folder C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\java\applications I have the files:
6.178.460 AdminTools.war
172.562.792 AnalyticalReporting.war
35.045.049 BusinessProcessBI.war
24.249.674 CmcApp.war
30.493.530 CmcAppActions.war
44.100.953 CrystalReports.war
44.145.784 dswsbobje.war
19.104.794 InfoViewApp.war
17.632.555 InfoViewAppActions.war
13.601.313 jsfplatform.war
12.068.877 OpenDocument.war
99.613.854 PerformanceManagement.war
34.063.706 PlatformServices.war
10.411.175 PMC_Help.war
29.475.955 VoyagerClient.war
11.628.418 Xcelsius.war
10.685.252 XCTemplateUploader.war

2: I have only the Apache Tomcat running that was included in the BO package .

3: No, I have only installed English

4: In the end I got indeed the message that the installation was successful.

I hope this can help you to help me :wink:

Thankx
Dick


dzo (BOB member since 2008-03-11)

If you are able to open default tomcat page, try going to
host:port/manager/html (Tomcat Manager)
and see if the installed applications list has CmcApp.
If its there, click the link to see if it works.


Anand Gupta :india: (BOB member since 2008-03-03)

@Anand:
I can open the default page. When switching to manager/html I am prompted for a username and password. When typing tomcat/tomcat or both/tomcat I get the message that access is forbidden. With what user and password should I login? I did not (have the possibility to) enter anything during the installation.


dzo (BOB member since 2008-03-11)

I also logged a call with the support department of Business Objects, but they did not come any further than the remark that XP is not supported for the server side of BOE XI.
That is right, of course, but that was not supported for XI R2, and that version runned fine on my machine.

On the other hand: I installed the same software on an other machine, with different hardware but also XP (home) SP2 and IE7, and that didn’t work either.

Has anyone a clue? I would be very happy with that!

Dick


dzo (BOB member since 2008-03-11)

If you don’t have the admin password, add a user to tomcatusers.xml with roles admin,manager and restart tomcat.


Anand Gupta :india: (BOB member since 2008-03-03)

Well, that was the solution.

When I added a user with the roles admin and manager, I finaly could login the Apache Tomcat manager.
There I saw that none of the Business Objects war files was listed.
I have added them all and finally it worked.

I have one last question: Instead of adding the warfiles it should be possible to let Apache Tomcat look in the original directory of BO. Does anyone know how?

Thanks anyway.

Dick


dzo (BOB member since 2008-03-11)

Well, ideally the install should deploy all WAR files automatically to tomcat, unless you are using an existing instance of tomcat on the server.

My guess is that you did not go with the tomcat copy that comes with BO, and that is the reason you had to deploy it manually. Is that the case?


sdeshpan :us: (BOB member since 2005-06-28)

I just dowloaded the sotware from the BO-ESD site, and started the first part. I accepted all the defaults, including MySQL and Apache Tomcat, so it was the most default installation I can imagine.

But I’m glad it works now.

Dick


dzo (BOB member since 2008-03-11)

Dick,

I had the same issues as you installing BOXI 3.0 (from ESD).(had to manually deploy with tomcat manager after install).

What is also annoying is that when modify an install the installer forces you into MYSQL(even though I had DB2). So I have a copy of mySQL on my box now i am not using…ah well.(add/remove programs → Business Objects…not tomcat)

Completely different look eh? I will be working with his version on a test system for a while before putting it into a prod environment.

I also notice if you dig around there are still references to TITAN in the code.

Is what on the ESD an official release?


tommy_b :australia: (BOB member since 2007-03-20)