Hi all, I hope I have posted this in the right place. We are currently running Business Objects XI R2. We publish a lot of crystal reports and set them up to send a notification via email, if a report fails to run (for whatever reason). Some of the notifications are sent and received via email correctly. However, some reports are failing and a notification is not sent. This happens randomly and does not happen to the same reports. The email notifications are set up as a default, and all use the same information when sending the notification. Could anyone give me any ideas where to look for a solution?
I would talk to the person in charge of the email server and ask them to check their logs. I’ve had problems with sending email from XIR2 in the past and 9/10 times it was the email server that was getting worked on or had failed during the time that the email was being sent from BO.
I talked to our network admin (he set up the SMTP server). We checked the log files and there have been no problems with sending the emails. He also checked when the last time the server was rebooted to insure that it wasn’t down. Any other ideas as to what I could check? Thanks in advance!
(BOB member since 2006-01-04)