DS login failed from remote machine saying SDK failure

[system]

using 4.1 DS, I am getting below message when trying to access DS designer from other machines in same network.

We have dev and prod based DS, the dev DS can be accessed form other machines with in network, but the prod DS is giving the below message when tried to access.

I am able to Login to prod locally from prod server. being on same server/machine.

*******Message

Log on Failed to specified system.

Check system name, port number, username, password, authentication method ad try again.

Additional information: SDK Failure.

Thank you very much for the helpful info.

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reddymade (BOB member since 2012-02-12)

[system]

That usually means your server is blocking the necessary inbound ports. Use netstat to monitor what ports DS is trying to use to login. Then open them ports up! It’s going to be a huge range.

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DanHosler (BOB member since 2013-06-19)

[system]

Can also mean that the client machine cannot get to the production database.

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eepjr24 (BOB member since 2005-09-16)

[system]

to prove whatever it is, from command prompt…

TELNET PROD_SERVER_NAME 3500

should bring a blank screen. If the port is closed, you will obviously get an error message.

3500 is the Designer Port. We generally open a wide range. However communication happens via a specific port.

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ganeshxp (BOB member since 2008-07-17)

[system]

Ive noticed that designer will choose a lot of different ports. This may be due to the login method I’m using (Windows AD). Anyway, here are the ports I need to have open for a remote designer to work: 6400, 3500, 3501, 49000-63000.

49000-63000 is there just so I can login!

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DanHosler (BOB member since 2013-06-19)

[system]

we have had the same issue and have found at one stage that it tried to use port 43972 (Currently it has chosen to use 52756)

So it appears the range is larger.

Has anyone found any doucmentation about this?

Surely there must be some?

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Kevin_NZ (BOB member since 2009-01-09)

[system]

Firewall Blocking Access - Port Numbers/Ranges?

Arbitrary port above 1024 unless a range is specified. More details on where the settings are stored:

120×120 10.4 KB

As we know, the Designer can be configured to use a specific range of ports rather than dynamically assigning ports for the notification feedback from the job server. This is done through Designr -> Tools -> Options -> Environments. When updating these settings, the Designer saves these settings on the job server itself. But my question is, where exactly is this information stored? I can’t find it in the DSCONFIG.TXT on the server? I also don’t believe that this is repository dependent - I tes…

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eepjr24 (BOB member since 2005-09-16)

[system]

there are 2 things
1 - error during logon due to failure to connect to CMS Server, in this case the problem could be because of multiple reason, the error that you see in the Designer during logon in generic error, to find the actual error do the following

open a command window
cd to %LINK_DIR%\bin
set the following env variable
set BOE_LOGGER_ENVIROMENT=-trace -sdktrace
execute AL_Designer from command line
do the logon, check the BOE Logging folder for the log file, the log name will start with AL_Designer_*.glf, check this file for the actual error, it’s possible that the firewall on the designer machine is preventing CMS from Connecting, you will see error related to network failure, you could fix the request port by changing the request port property of the CMS, enter a port that is open on Designer machine

2 - Unable to communicate with the Job server, in this case you will se a Notification error when you hover over Job Server icon in Designer, this means job server is not able to communicate back to Designer because of firewall is blocking the port it’s trying to use, enter a range of ports in the Designer communication options, it has nothing to do with the how large the port range should be it has do with the port hat is available/open

You can check the job Servers log for the port that JS is using to communicate back to Designer

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manoj_d (BOB member since 2009-01-02)

[system]

Hi Manoj,

we experienced the same login error “SDK Failure” on some clients.

I’m not sure about “where” to set the env variable and to check glf log.

I mean: we have a server where BOE is installed and laptop where the AL_Designer is executed.

We have to do steps in 1 on the laptop? We don’t have a “SAP BusinessObjects Enterprise XI 4.0\logging” dir on laptop.

However, on BOE server side, we don’t have Data Services installed, so we can’t execute “AL_Designer.exe”.

We also can’t find any AL_Designer_*.glf file in BOE Server logging dir.

Can you please help me to find what I’m missing?

Thanks

Regards

Armando

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amanzali (BOB member since 2013-07-24)