Users at our company sometimes receive the error message “User cannot connect to the security domain” on Document Agent. I am trying to narrow down what is causing this error. It’s difficult to pinpoint as there are multiple points of failure; the server where our repository resides, network traffic, contention with security files as we are a shared installation, etc.
Has anyone else experienced this? Any conclusions on the cause of the error message?
We were getting a similar thing - BO suggested what your points of failure were.
I think it is due to too many concurrent jobs being run at the same time - all trying
to accss the security files. If you play with the max number of jobs parameter and
the timing of the jobs and also the number of re-tries you should be OK.
Regards,
Paul
Users at our company sometimes receive the error message “User cannot connect to the security domain” on Document Agent. I am trying to
Users at our company sometimes receive the error message “User cannot connect to the security domain” on Document Agent. I am trying to narrow down what is causing this error. It’s difficult to pinpoint as there are multiple points of failure; the server where our repository resides, network traffic, contention with security files as we are a shared installation, etc.
Even in a shared installation, try to configure OBJECTS.LSI, PDAC.LSI and SDAC.lsi to be local to the machine, to avoid corrupting this file and speeding up login process.
The error you describe is probably caused by an invalid or missing BOMAIN.KEY file, or, depending on your database, on some connection limits, or missing/wrong middleware configuration. Also make sure, the repository database is on-line when DAS tries to connect, which is done not exactly at the time you specify for refresh, but also on some scheduling options in the DAS.
Walter.
DI Walter Muellner
Delphi Software GmbH, Vivenotgasse 48, A-1120 Vienna / Austria Tel: +43-1-8151456-12, Fax: +43-1-8151456-21 e-mail: w.muellner@delphi.at, WEB: http://www.delphi.at
Users at our company sometimes receive the error message “User cannot connect to the security domain” on Document Agent.
This could be a database locking problem. In our case, with an Informix repository running on Windows NT, we had to change to row level locking instead of the default page level locking. This drastically reduced (although did not totally eliminate) the problem.
============================================== Larry Rosenblum, Saama Technologies, Inc. 6203 San Ignacio Ave. Suite 115
San Jose CA 95119
408-326-3374