Deski Job Server crashing daily

server administration XI Server Discussion
1

Hello,

Just curious if anyone has also had this problem. I try to schedule Deski reports in XI and they sit in ‘Pending’… I look at the prodbusobj01.qa_deskijobserver Desktop Intelligence Job Server and it says it is running, however, when I go into the Metrics Tab it is blank.

Any ideas?

Thanks,
Jen

JenObrien (BOB member since 2008-07-11)

2

I wish I could post with a solution, but I’m in the same boat as you. Our short term band-aid is to bounce them nightly since we plan to move to 3.x soon and that may clear it up.

BoB LoblaW :us: (BOB member since 2007-10-23)

3

When jobs are pending, it may be caused because it’s waiting for the server or one of the servers is disabled.

You can try :

  • Enable all servers in the same
  • Restart servers involved in your tasks ( for you: DesktopIntelligenceJobServer and ProgramJobServer)

pog :switzerland: (BOB member since 2007-09-27)

4

Just spotted this old post. I came across similar symptoms due to an issue introduced by a Windows Hot Fix (KB956572). The resolution was to add the IP address of the server to the “Host Identifiers” section of the servers - in this case, it would be the DesktopIntelligence Job and Processing servers.

finbo :uk: (BOB member since 2006-12-15)