After running successfully for almost 2 months, we recently began
experiencing the following failure message when submitting documents to DAS:
‘Cannot Refresh Document’ (error message in DAS log)
‘Command failed Cannot find the universe that uses the
connection.:[]The following data providers have not been
successfully refreshed: .:[]’ (error message in document
tmp file)
I have been working with BO Tech Support on this issue and at their request,
have changed all of connections to ‘Disconnect after each Transaction’, and
recreated our BOMain.key. Additionally, I have performed a scan and repair
on the repository domains. However, I still receive the same error. BO also
suggested upgrading to 4.1.4; however, that also has not resolved the
problem.
The error is not consistent based on user or document: those reports that
fail, will run successfully if resubmitted to DAS or run interactively by
the same user. Also, our DAS is solely dedicated to BO and has plenty of
memory, etc. so I don’t believe that that is the cause.
Our configuration:
BO v 4.1.3 w/ service pack CSP22
Oracle 7.3 database
This is driving me crazy, so if anyone has experienced this same message or
has any suggestions/solutions, I would greatly appreciate the help.
Thanks,
Sharon Schneider
Senior Systems Analyst
Merck & Co., Inc.
Listserv Archives (BOB member since 2002-06-25)