Crystal Server 2013 SP6 Crystal Report Application Server

system · March 21, 2016, 12:28am

Hi,

The Server running our SAP Crystal Server 2013 SP6 services became unresponsive and was restarted.

Since the restart the Crystal Report Application Server will not start. The rest of the servers are starting fine except this one server.

Regards,
Sean

SeanArcher (BOB member since 2011-08-29)

system · March 21, 2016, 12:30am

The following is the trace file contents of the failed service:

Location|Guid|Time|Tzone|Trace|Log|Importance|Severity|Exception|DeviceName|ProcessID|ThreadID|ThreadName|ScopeTag|MajorTick|MinorTick|MajorDepth|MinorDepth|RootName|RootID|CallerName|CallerID|CalleeName|CalleeID|ActionID|DSRRootContextID|DSRTransaction|DSRConnection|DSRCounter|User|ArchitectComponent|DeveloperComponent|Administrator|Unit|CSNComponent|Text
SEVERITY_MAP: |None|S|Success|W|Warning|E|Error|A|Assertion|F|Fatal
HEADER_END
.\BELOVDataSource.cpp:74:-: TraceLog message 1
|65867d35-9eeb-3c84-7813-92697a197fb0|2013 05 09 22:19:46:549|+1200|Error| |>>| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 2080|4636|| ||||||||||||||||||||||assert failure: (.\BELOVDataSource.cpp:74). (false : BELOV: crlovCleanUp caught unknown exception from java server shutdown).
.\infostore.cpp:219:-: TraceLog message 1
|3e0a7860-91e8-09b4-982a-8c64ce53be3e|2015 02 05 18:23:57:969|+1300|Error| |>>| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4048|4796|| ||||||||||||||||||||||assert failure: (.\infostore.cpp:219). (false : no message).
.\oscadtsfactory.cpp:539:-: TraceLog message 1
|ea09c7bc-60cd-6384-cb65-049bfb1b67c3|2015 06 28 23:44:29:310|+1200|Error| |>>|E| |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 7564|3800|| ||||||||||||||||||||||assert failure: (.\oscadtsfactory.cpp:539). (0 : OSCADTSFactory_impl::killServer() - No permission for the requested shutdown operation).
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 1
|4065c0d4-e2f6-16c4-dbd2-db968940e10e|2015 07 03 10:26:00:376|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|14212||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 2
|c1237ea9-84ac-e144-caa3-4dc62672a420|2015 07 03 10:26:00:376|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|14212||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0.016 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 3
|8acc2dde-b897-a184-5a67-8b0c23a5bcf9|2015 07 03 10:26:00:376|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|14212||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 4
|481b982a-1e33-98e4-fb50-b72109736638|2015 07 03 10:26:00:376|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|14212||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 5
|0dde23ed-0823-9fa4-b8a1-44c8acabd747|2015 07 03 10:29:41:646|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|9100||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 6
|dbe4fc3d-3617-4354-3aaa-495a2a7ac184|2015 07 03 10:29:41:646|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|9100||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 7
|6cffb187-68a3-c264-0aef-9e37aa58cefd|2015 07 03 10:29:41:646|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|9100||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 8
|1f22ad02-6371-b554-8aec-4b8bb1c92869|2015 07 03 10:29:41:646|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|9100||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 9
|89480b9b-9c13-fc34-59a1-0d2134b813f0|2015 07 03 10:32:49:258|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|10796||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 10
|47553f40-39d0-5724-abff-eed7eda2be23|2015 07 03 10:32:49:258|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|10796||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 11
|fbc70582-499d-b854-998d-947a169c3e59|2015 07 03 10:32:49:258|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|10796||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 12
|3627d673-9aeb-42d4-ea02-b43e4158d957|2015 07 03 10:32:49:258|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|10796||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 13
|358ee4ef-1deb-bdb4-2954-84dab736c8fc|2015 07 03 10:35:50:825|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|13304||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 14
|8b88ec15-c021-a064-bba4-3481ee4b6d69|2015 07 03 10:35:50:825|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|13304||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0 Vars=(Asynchronous call=“false”)
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 15
|974bc599-32e3-3814-e9ea-df4d71561552|2015 07 03 10:35:50:825|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|13304||{|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread
…\src\crpe\crpe.cpp:16437:short __cdecl ExecuteOnBackgroundThread(class PEBackgroundRequest &): TraceLog message 16
|253765dd-81c4-2564-eb37-d73cd24fbd08|2015 07 03 10:35:50:841|+1200|Error| |<<|E|X|rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 4576|13304||}|0|1|0|1|-|-|-|-|-|-||||||||||||RAS21::PROCREPORT:CRPE:ExecuteOnBackgroundThread: 0.016 Vars=(Asynchronous call=“false”)
.\tracelog_logger.cpp:374:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 1
|c573beb7-05c8-ab54-c8de-d92775b77ae0|2016 03 21 09:48:48:029|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 8568|10536|| ||||||||||||||||||||||TraceBridge::Initialize: pullable set to 1
.\tracelog_logger.cpp:456:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 2
|31fadc71-d23c-c674-0a84-ab3ad8a043ea|2016 03 21 09:48:48:060|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 8568|10536|| ||||||||||||||||||||||TraceLog state:
// device_info
// ___________
// process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.8568
// main_device_name = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer
// device_name.device_id = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.MainDevice
// pullable = true
// configfile = C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/conf/BO_trace.ini
// period_s = 60
// config
// ______
trace_severity = ‘3’;
log_severity = ‘3’;
assign_mask = 0 // = 28
e| assign_scope_only
e| assign_feature_mask
e| assign_append
;
keep_num = 5;
append = true;
.\ashwin32\service.cpp:172:-: TraceLog message 3
|1a1b51b1-929b-8fa4-28fa-003c6431ead7|2016 03 21 09:48:48:060|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 8568|10536|| ||||||||||||||||||||||RAS starting
.\tracelog_logger.cpp:374:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 1
|6f18a0cd-b3ac-3374-9a63-60e6fa420b19|2016 03 21 09:48:50:197|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10648|10432|| ||||||||||||||||||||||TraceBridge::Initialize: pullable set to 1
.\tracelog_logger.cpp:456:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 2
|9e69ef13-c2b2-3ba4-d98c-eca2ce4df888|2016 03 21 09:48:50:244|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10648|10432|| ||||||||||||||||||||||TraceLog state:
// device_info
// ___________
// process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.10648
// main_device_name = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer
// device_name.device_id = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.MainDevice
// pullable = true
// configfile = C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/conf/BO_trace.ini
// period_s = 60
// config
// ______
trace_severity = ‘3’;
log_severity = ‘3’;
assign_mask = 0 // = 28
e| assign_scope_only
e| assign_feature_mask
e| assign_append
;
keep_num = 5;
append = true;
.\ashwin32\service.cpp:172:-: TraceLog message 3
|b3bc9189-9e62-5fa4-89ad-e9d3952dbccc|2016 03 21 09:48:50:244|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10648|10432|| ||||||||||||||||||||||RAS starting
.\tracelog_logger.cpp:374:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 1
|b68dd305-a341-1cb4-685c-8ea42a4a95f6|2016 03 21 09:48:50:618|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 9616|10588|| ||||||||||||||||||||||TraceBridge::Initialize: pullable set to 1
.\tracelog_logger.cpp:456:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 2
|823fe7a5-25e8-10d4-9bee-22912efda0dd|2016 03 21 09:48:50:665|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 9616|10588|| ||||||||||||||||||||||TraceLog state:
// device_info
// ___________
// process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.9616
// main_device_name = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer
// device_name.device_id = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.MainDevice
// pullable = true
// configfile = C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/conf/BO_trace.ini
// period_s = 60
// config
// ______
trace_severity = ‘3’;
log_severity = ‘3’;
assign_mask = 0 // = 28
e| assign_scope_only
e| assign_feature_mask
e| assign_append
;
keep_num = 5;
append = true;
.\ashwin32\service.cpp:172:-: TraceLog message 3
|5c4d7b4c-9132-6e94-39d9-023c54b7c353|2016 03 21 09:48:50:665|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer| 9616|10588|| ||||||||||||||||||||||RAS starting
.\tracelog_logger.cpp:374:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 1
|3b3f76a7-d7c6-d314-08c8-030e08bebe0d|2016 03 21 09:48:51:040|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10500|10048|| ||||||||||||||||||||||TraceBridge::Initialize: pullable set to 1
.\tracelog_logger.cpp:456:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 2
|f7c1f83b-624e-acd4-eaac-3f250291d57e|2016 03 21 09:48:51:086|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10500|10048|| ||||||||||||||||||||||TraceLog state:
// device_info
// ___________
// process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.10500
// main_device_name = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer
// device_name.device_id = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.MainDevice
// pullable = true
// configfile = C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/conf/BO_trace.ini
// period_s = 60
// config
// ______
trace_severity = ‘3’;
log_severity = ‘3’;
assign_mask = 0 // = 28
e| assign_scope_only
e| assign_feature_mask
e| assign_append
;
keep_num = 5;
append = true;
.\ashwin32\service.cpp:172:-: TraceLog message 3
|9547fd46-1474-5264-2a74-7640d9c82ded|2016 03 21 09:48:51:086|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10500|10048|| ||||||||||||||||||||||RAS starting
.\tracelog_logger.cpp:374:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 1
|f4e6881a-2195-d514-48bd-dac23aa25984|2016 03 21 09:48:51:463|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10096|4552|| ||||||||||||||||||||||TraceBridge::Initialize: pullable set to 1
.\tracelog_logger.cpp:456:bool __thiscall CXLib500::TraceBridge::Initialize(const class CXLib500::CParamLineTracker &): TraceLog message 2
|7bc59508-f189-f5a4-9a47-a25e2434304b|2016 03 21 09:48:51:493|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10096|4552|| ||||||||||||||||||||||TraceLog state:
// device_info
// ___________
// process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.10096
// main_device_name = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer
// device_name.device_id = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.MainDevice
// pullable = true
// configfile = C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/conf/BO_trace.ini
// period_s = 60
// config
// ______
trace_severity = ‘3’;
log_severity = ‘3’;
assign_mask = 0 // = 28
e| assign_scope_only
e| assign_feature_mask
e| assign_append
;
keep_num = 5;
append = true;
.\ashwin32\service.cpp:172:-: TraceLog message 3
|2e9795f4-bed4-9664-cbc6-9e43f417b20b|2016 03 21 09:48:51:496|+1300|Information| |==| | |rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer|10096|4552|| ||||||||||||||||||||||RAS starting

SeanArcher (BOB member since 2011-08-29)

system · March 21, 2016, 4:20pm

I do not know much about the internals of BI. But it seems odd that the folder structure refers to BO 4.0 (Crystal Report 2013 is a BO 4.1) product and it has references to Crystal Reports 2011 (process .pid = rptappserver_NZC_APPSVR_CS2011.CrystalReports2011ReportApplicationServer.10648)

kevlray (BOB member since 2010-06-23)