Crystal Reports 8.5 - keycode.dll error

Did a fresh install of Crystal Reports 9 on my Windows XP machine. Worked just fine before it was formatted. Anyway, it keeps giving me the following error:
“Crystal Reports: Application Error
Couldn’t load keycode.dll”

And now the program seems to have disappeared from existance, but that’s beyond the point - i tried the run - regsvr32 to register the .dll file but that doesn’t work (and it’s posted right on the BO website).

Anyone else have any suggestions?


TymArtist (BOB member since 2006-04-03)

Moved from “General Discussion” to the “Building Reports” --> “Legacy Crystal Products” sub-forum.


Anita Craig :us: (BOB member since 2002-06-17)

since this is the top post on google and does not have an answer, I will add what I found on the web.


This happened to me just the other day after install Office 2000 Sp3, reinstalling CR fixed the problem.

Control Panel -> Add or Removce Programs -> Select Crystal Repprts -> Change -> Reinstall


or try this


http://support.businessobjects.com/library/kbase/articles/c2009169.asp

To resolve this error message, complete these steps:

  1. On the ‘Start’ menu, click ‘Run’.

  2. Type the following in the ‘Open’ box:

Regsvr32 “c:\Program Files\Seagate Software\Shared\keycode.dll”

  1. Click ‘OK’. A dialog box appears indicating you have successfully registered the DLL.

  2. Click ‘OK’.

====================

NOTE:

• For Crystal Reports 9, keycode.dll is located in the c:\Program Files\Common Files\Crystal Decisions\2.0\bin folder.

• For Crystal Reports 10, keycode.dll is located in the c:\Program Files\Common Files\Crystal Decisions\2.5\bin folder.

====================


Good luck!


jruez (BOB member since 2008-03-04)