Crystal Reports 2008 SP1 Installation Error with XI 3.0

building reports crystal reports
1

Hi all
i have just installed CR 2008 + CR 2008 SP1 on our server with BOE XI3.0

The installation during setup goes in error with .dll files not registered

I have removed CR 2008 SP1 and CR 2008 because i read that there are problem with BOE XI 3.0 because of SP1

Now the CMS dont start anymore …
i have done the repair setup for BOE 3.0 but goes in error

How can i repair my BOE installation !???

thnx to all

zeus3000 :it: (BOB member since 2009-04-16)

2

i would like to try to solve it installing BOE XI 3.1 upgrade
to resume cms

it may be a prolem this ??? … i dont’ wanna find more problem doing this !!
can anyone help me please

tnx to All

zeus3000 :it: (BOB member since 2009-04-16)

3

If nothing works and your only recourse is to re-install, I would do the following:

  • Uninstall everything Crystal Reports (which, by the way, CR 2008 SP1 is only to be used with BOE XI 3.1, and you really should not put a client application on the server)
  • Uninstall everything BOE XI 3.x
  • Clear registry of BO entries (HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects)
  • Install BOE XI 3.0 (do not worry about upgrading to XI 3.1 at this time) and connect it to your existing CMS database (and make sure you clear the “Reset databases” box in the connection window)

Good luck!

lgonzalez (BOB member since 2002-07-17)

4

hi lgonzalez
great thanx …
i put CR client on the server machine because the server is a demo witch have installed other bo product for marketing demo.

the bo sw installed is:

Data services xi 3.1
Xcelsius
bi widget xi 3.0
bi live office xi 3.0
bo process tracker xi 3.0
… and boe xi 3.0

what do you tell me to remove ??? only boe xi 3.0

zeus3000 :it: (BOB member since 2009-04-16)

5

I mentioned only BOE because I did not know what else you had on the server. But I still think you do not have to uninstall everything else - it may be sufficient to uninstall only BOE.

lgonzalez (BOB member since 2002-07-17)

6

Our system administrator tell me there were a backups of the VM
i resume from a good snapshot!
thanx

zeus3000 :it: (BOB member since 2009-04-16)