could not logon to Infoview

server administration XI Server Discussion
1

Hi,

I have installed BO XI 3.1 last week on a windows XP machine. it was working fine until yesterday. Today i’m getting issues in logging to infoview and CMC

I’m using Tomcat server, oracle 10g

CMC Error & Infoview Error:
Error: Server GISWS1:6400 not found or server may be down (FWM 01003) null

There are only 3 servers running in CCM

  1. Apache Tomcat
  2. SIA
  3. World wide publishing

Below is the logfile from business objects installation folder

.\OracleDatabase.cpp:117: TraceLog message 1
2010/04/30 10:00:48.359|>>|A| | 1956|2024| |||||||||||||||assert failure: (.\OracleDatabase.cpp:117). (0 : Programmer error: OCI_INVALID_HANDLE).

Can somebody help please

kodamvijay (BOB member since 2010-04-23)

2

In XI 3.1, CMS is mapped into SIA. So if SIA is running, that always does not mean that CMS is also running. Confusing…yet TRUE :wink:

Seems that CMS is not running. Check Event Viewer on the BO server.
Even Viewer logs will give you exact cause why CMS Server is not starting up.

Also check connectivity to Oracle database from BO server.

nicholas (BOB member since 2008-07-31)

3

Hi,
The event viewer has many errors saying Business objects components (webi, crystal…) stopped unexpectedly…

But I found one with BusinessObjects_CMS

Source: BusinessObjects_CMS
Category: Startup
Description:
An unexpected problem (exception) happened. Reason given: The port number specified for the server is already in use., The server has problems using TCP/IP. The port number you are using is probably already in use…

But i don’t know how to check this or resolve this
can you please elaborate

kodamvijay (BOB member since 2010-04-23)

4

guys, somebody please help…

kodamvijay (BOB member since 2010-04-23)

5

Apparently The port number specified for the server is already in use. Try using netstat to see what other service is using the port that the CMS is trying to use.

I don’t suppose you set the SIA and CMS to use the same port?

Joe

joepeters :us: (BOB member since 2002-08-29)

6

Check the used Ports using netstat command. By default, SIA runs on Port 6410. and CMS runs on 6400.

nicholas (BOB member since 2008-07-31)

7

I’m showing port 6410 as “LISTENING” and there’s no entry for 6400.

neptunefix (BOB member since 2010-01-27)

8

Check the CMS port number in use.

  1. Open the CCM and stop the SIA for the node.
  2. Right-click the SIA and choose Properties.
  3. In the “Properties” dialog box, click the “Startup” tab.
  4. From the “Local CMS Servers” list select the CMS and click Properties.

Now start the SIA and check for this Port again.

nicholas (BOB member since 2008-07-31)