Central management server not running

server administration XI Server Discussion
1

Hi All,

CMS suddenly stopped running , what could be the cause.

BO XI R2 server is installed on UNix box , but running reports from client tools. (Crystal) . CMS was running fine but suddenly stopped and Crystal and Universe Designer started giving an error. There is no CMS running at port 6400.

Have restarted BO Services, but the error is still there:
./ccm.sh -stop all
./ccm.sh -start all

How to resolve this and what is the cause?

Thanks

nb4884 (BOB member since 2010-07-20)

2

Do you have any errors reported in the logs (Not sure where this is in unix maybe /var/log)?

Have you checked your licence keys (invalid or expired licences cause all services to drop and deny access to all but administrator)

A long shot could even be running out of disk space.

Really though you need to have a look at any error logs or messages to narrow down your options.

I hope this helps
Leo

clg :uk: (BOB member since 2009-09-23)

3

Thanks Leo, Our CMS started after IT rebooted the server but I really dont know what the cause is. The logs doent say anything

Does the disk space gets filled up upon each import/ export of the universe?

We have exported/imported the universe a lot of times, do we need to clean up anything?
Let me know ur thoughts,

Thanks

nb4884 (BOB member since 2010-07-20)

4

I’m glad you got it working again, Business Objects can be frustrating in its lack of information and often rebooting can ‘fix’ a number of issues.

The import and export process should not fill up the cache (running reports does this) you can find that the file repository has a number of old versions of the universe files in it (which are useless as you cannot rollback to these) and empty folders from previous incarnations (this applies to reports too) Business Objects does not appear to be very good at tidying up after itself.

What is a good idea is running the reposcan command line tool on a regular basis. This tool can scan the CMS database and filestore for inconsistencies and orphaned files/records and remove them. It is useful for reducing the size of the filestore and CMS and can help performance. How regularly you run it is entirely up to you and I would base he decision on the usage of the system.

SAP have documented this tool (in passing) but this forum also has good information on how to use it.

I hope this helps
Leo

clg :uk: (BOB member since 2009-09-23)

5

What’s your cms database, any chance it went offline for any amount of time? Some versions of BO are better than others in reconnecting.

My unix is rusty, but did you check your services after the stop to make sure something was not stuck - we used to have to do the kill -9 (?) to force things down periodically.

You may want to make your own utility to look for running BO processes, kill these - maybe that’s what your reboot did… We used to use

ps -ef|grep "process name"

to find our orphans and clean them out…

B

bdouglas :switzerland: (BOB member since 2002-08-29)