Can't login via Webi Rich Client

system · February 27, 2013, 5:34pm

Hi guys,
I can’t login to a system using Webi Rich client, but if i use the same system and credentials via InfoView I’m able to login with no problems.
Even more strange: I can login using the same credentials using Designer.
This happens with prodution and non-production systems.
If I try to login with the same credentials in another pc I got sucesss.

Any ideia?
Thanks in advance.

as2010 (BOB member since 2012-01-30)

system · February 27, 2013, 5:36pm

Try searching for and deleting your lsi files. You may also be facing firewall issues…

Mak 1 (BOB member since 2005-01-06)

system · February 27, 2013, 5:54pm

I have several lsi files is LocalData folder
If I check in log files i got thw following error message:

*ERROR:wicdz_client:RegOpenKeyEx failed : Access is denied.

Thanks for help

as2010 (BOB member since 2012-01-30)

system · February 28, 2013, 8:35am

As I said have you tried deleting these?

Mak 1 (BOB member since 2005-01-06)

system · February 28, 2013, 10:00am

I deleted lsi files in LocalData folder, but the problem keeps on.

Thanks for help.
A.S.

as2010 (BOB member since 2012-01-30)

system · February 28, 2013, 5:07pm

Just thinking but where you allowed before?
Could be they disabled it?

I had a simular situation in 3.1 a year ago.
Crashed my RC and never got it back untill we went to 4.0.
Hope not in your case

IngeH (BOB member since 2004-06-22)

system · February 28, 2013, 5:21pm

Hi,
I work in a company, and i don’t have administation access in my pc, so I would never change a registry entry, or disable/enable an access.
I’m thinkin to ask the reinstalation of webi rich client.

Thanks for help

as2010 (BOB member since 2012-01-30)

system · March 6, 2013, 9:04am

Hi as2010,

Just to summarize what I understand is that, you are not able to login to webi rich client from a particular client machine. If same credentials are used from a different client machine then you can successfully login to webi rich client.

-This means that its a machine specific issue.
-Lets check if the required ports are opened on the firewall particularly for this client machine (where issue is) also. 6400 to 6499
-Since you don’t have admin right to local system, try with any user who has admin right to local machine, this is just for testing purpose.
-Also you can try IP address instead of system name while trying to login.
-We can try mapping the external IP address of the BO Server(CMS machine) to the FQDN in the client machine’s host file.

ravindersinghsond (BOB member since 2013-03-04)

system · August 27, 2013, 3:06am

Hi,

I know that this thread is old but I wanted to add to it as we had the same problem today and were able to reolve it. This may help others in the future.

We deleted the following files :
1] In “My Documents\My Business Objects Documents\LocData” delete the .lsi files and the .extranet files.

2] In “C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\config” delete the file called “cms.history”.

After that, startup InfoView and then open up a new Webi document.
Webi should open up.

BTW - we are on XI 3.1.

Michael Abelha (BOB member since 2002-08-16)

system · August 30, 2013, 10:27am

Thanks Michael, life saver.

Damocles (BOB member since 2006-10-05)

system · November 19, 2013, 3:40pm

Michael,

That worked great. Can you please explain the significance of the .lsi and cms.history files in a little more detail?

Thanks

MHassan (BOB member since 2013-11-19)

system · December 9, 2013, 3:10pm

Thanks Michael, this really helped me (been searching for this for more than a day).

RikDeclercq (BOB member since 2006-09-28)

system · June 10, 2014, 1:57pm

Thanks from me too Michael, experienced exactly the same problem, your fix worked

spoons (BOB member since 2012-06-26)

system · June 10, 2014, 7:03pm

Another possible solution - check you haven’t run out of space in My Documents. I had a customer today unable to sign in, when I deleted some (huge) .wid files they had in their local docs…they were able to log in fine. NB, there was no error when logging in, the user stayed stuck on the same screen indefinitely.

Nick Daniels (BOB member since 2002-08-15)

system · July 24, 2015, 1:07pm

Thanks! deleting .lsi & .intranet file worked for me and I could log back in.

sam1507 (BOB member since 2011-09-20)

system · December 3, 2015, 7:47pm

Thanks, just tried this solution and it worked! I can log into Rich Client again! Thanks!!!

borntorun262 (BOB member since 2005-11-11)

system · June 21, 2018, 12:48pm

bagnino (BOB member since 2008-05-26)