Hi,
We added new prompts to our XIR2 SP2 box to support the users.WebI reports works fine with the new fonts but I am having issues with the Crystal reports opening and printing it in PDF.
Font used is Frutiger 45 Light
Error Message: WINDOWS\TEMP{95F91ABD-67FE-4493-9601-4F92AC2FF94D}.rpt Frutiger 45 Light - Font is not allowed to be embedded in document.
Please Help
Nimu (BOB member since 2004-04-27)
Maybe this extract of a former support case clarifies the cause and “solution”:
{Note Created Date: 01/03/2006 10:14AM
Hello Mr Branger,
I ran this by my Crystal Reports resource. To verify the embedded security level of a font, review the font properties. If the security level contains “No-embedding” permissions, then exporting to PDF will not be successful using Crystal. For the utility to allow you to view the embedded security level of a font, download the “Font properties extension” from Microsoft’s web site at: www.microsoft.com/typography.
I have downloaded this program, and checked the Embeddability for this font and it has a restricted licence, therefore no embedding is allowed. This is where Crystal will encounter a problem. There isn’t much we can do about this either because the licensing with embedded fonts is an Adobe Acrobat issue. I suspect that you can’t export the Type 1 version because Adobe doesn’t have the license to embed that kind of font into the PDF files. Unfortunately I cant explain why using the Acrobat Distiller will export the font, but I do know Crystal is unable to. You will need to use a TrueType Frutiger font that has embedding allowed.
Kind regards
Sieglinde
}
thinky 
(BOB member since 2006-12-11)