I want to share and ask abt a not very common issue that comes up to our users.
We have webi reports developed in XI 3.1(with no sp) which is integrated with java interface . Most of the time we have a smooth execution of all the reports. It was in some instances when while trying to open the report the user gets the following error. “cannot initialize report engine server (Error RWI 00226) (Error INF)”
I check with the servers status in both CMC and CCM . It was up and running. It occurs some time but later vanished like anything. (a good sign though strange)
Now my duty comes up as to why this occured, as without knowing the exact cause and its solution we are not sure of its reoccurance.
Any one with similar issue or solution to the issue please enlighten…
Thanks for the suggestion and the links but I already have searched for a week now and had gone through all this posts before hand.
I have posted this owing to the unpredictable behavior of the report enviornment in different physical location and have to investigate in it and would like to know if it’s a common problem else where too.
Putting it again its a case of getting and error message at one system and at the same tiem the same report working fine at another work location.
Please give more info on your set up.
Where are your servers, BOXI and data source, are they in the same place?
Which locations are causing issues?
Have you got good network connectivity?
Have you tried running traces, a packet sniffer for HTTP, for example. Maybe, you have a dodgy load balancer / network switch?
Have you looked at the Windows events logs on your servers, if using Windows?
Have you set up logging on your BOXI server(s)?
To be frank, searching on the Web isn’t going to give you the - definitive - answer to this one :).
Our Production server is at UK location and we have users located in both various parts of UK and EMEA location. We have a good network connectivity and have a set of reports already running successfully in Production from last one year with no such error.
This is with the recent release that 2 users; 1 in singapore and 1 in UK itself have faced this error.But now it does’nt occur to them too, thus an unpredictable nature and we cannot confirm its non occurance again.
BO Version: BO 3.1 with no service pack
Datasource:SQL server 2005
Application developed in Java Interface (values passed from java screen to the webi prompt to fetch the report)
I have traced the Windows event viewer and found out following messages being very frequent occuring at daily level:
Information: Web Intelligence Report Server stopped
Information: WebIntelligenceProcessingServer stopped with exit code=0
Error: WebIntelligenceProcessingServer stopped unexpectedly
Information:WebIntelligenceProcessingServer has been started
Information: Web Intelligence Report Server started
Is it normal for a production server getting these messages at daily interval?
Rest I’m not much aware of the traces and packet sniffers that you mentioned. And no logging yet has been set up for the BO servers.
I’ll now search in logging part of the system. It would be great if you can share any documentation of how to set logging in the BO servers.
It looks to me from the event logs that the WebIntelligence Processing Server became overloaded and then stopped. Maybe, you had peak useage at that time and you need to add a clone(s) to deal with the load?
There was a monitoring tool from BO that was in the labs area, maybe you could, also, try that?
Its a very big area, I’m afraid. I have mentioned most of the things, that come to mind.
For all these days I have been trying to replicate the issue and also logged a ticket with SAP for assistance. I was also convinced that the server overload and the Event Viewer Log might have been the reason for this but its not the case.
Going with the error message “Session is closed”, I opened our Application (created in Java) through which we pass parameters and call the Webi Reports and kept it idle to reach the ideal time out. After some time while trying to access the report again I got the error. I logged off and closed all the browsers associated with the application (so as to release the token/session) and logged in again to access the report but still got the same error.
Then I realized that one more browser was open but it opened a personal site and not related to our Application. When I closed it too i.e all the web browser (IE) opened at that time irrelevant of whether it opened a personal site of site related to our Application , then the report was running fine.
This concluded for me that the issue relates to the sessions are not getting released properly. Any one having idea about the sessions in Bo XI 3.1 with no FP and SP.
All of our webi scheduled reports are failed with an error"Session is closed", when we rescheduled each one again, those are success. Please guide me on this.
When many Web Intelligence documents are opened at once, the following error message appears: “Could not initialize
Report Engine Server (Error: INF)”.
The error message is issued from the Web Intelligence Report Server.
The problem is caused by two issues: the closeDocument function fails to be called by openDocument.jsp, which causes
problems with the refresh mechanism, and, in a configuration where multiple CPUs are used, the WIReportServer cleanup
thread stops working.
New Behavior:
This problem is resolved for most browsers (see the Limitations section).
To solve the problem, the functions closeDocument and CancelQueries are properly called to avoid refresh problems, and
code has been added to WIReportServer to use a try/catch block to let the cleanup thread (the release order function in
Corba) work properly.
Open up the Central Configuration Management and browse through all the BusinessObjects servers. If the Web Intelligence Processing Server is not running, make sure you start it up. If it is disabled, make sure you enable it.
Step 2
If that does not fix the problem, open up the Central Management Console (CMC) and navigate to the list of BusinessObjects servers. Again, if the CMC reports that the Web Intelligence Processing Server is either stopped or disabled, start it and enable it, respectivley.
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