BusinessObjects Board

Can Refresh but Can't Insert a LO Web Intelligence Document

I have a user with the same BO permissions as I and he is unable to insert a new Live Office Web Intelligence document within Excel. He can refresh existing documents within Excel just fine but gets the error below when trying to initially insert a WebI document within Excel.

An error occurred when refreshing. [Report Name]
unknowned error

Does anyone have any ideas on where to start with this? We’ve tried uninstalling and reinstalling Live Office with no luck. I’ve checked that his application options are identical to mine.


mathewsn (BOB member since 2012-04-19)