BO XI 3.1 SP2 : Client tool

server administration XI Server Discussion
1

Hi

i have installed BO XI 3.1 on a server.
i have installed the client tools BO XI 3.1 on a pc.

When i launch the installation of SP2, i have an issue, because of the msi file is too heavy.

How can it work ? is there a FP to install before ?

Thanks

JFT

JFTREHOUR (BOB member since 2009-06-17)

2

JFTREHOUR

Welcome to B :mrgreen: B!
This should work, an SP2 on a standard 3.1 install.
Did you re-boot the server after the install of 3.1?

What do you mean by this?

Mak 1 :uk: (BOB member since 2005-01-06)

3

SP2 is known to be time consuming (hours) to install.

highandstoned :netherlands: (BOB member since 2005-08-01)

4

When I did an SP2 install, it installed in less than an hour, that was quite soon after release…
I understand if your Microsoft installer patch is up to date, then you do not face issues - I must have got lucky :).

Mak 1 :uk: (BOB member since 2005-01-06)

5

Hi,

On the server, i have installed the SP2 of Business Objects (before, i have installed a microsoft patch)

I have the issue on the client computer. I have installed Business Objects Xi 3.1, i have tried to install the SP2 of Business Objects. i have an issue, because the msi file is too heavy, i 'm on windows XP SP3. I don’t understand why i can’t install the SP2 on the client computer.

Thanks

JFT

JFTREHOUR (BOB member since 2009-06-17)

6

Is this using the Client tools installer?
Do you get an error?

Mak 1 :uk: (BOB member since 2005-01-06)

7

Yes i use the client tool installer but it doesn’t work.

thanks

JFTREHOUR (BOB member since 2009-06-17)

8

Maybe you could post the error?
Are you short on disk space, maybe, for unpacking the files?

Have ypou tried just installing one tool at a time?

Mak 1 :uk: (BOB member since 2005-01-06)

9

try a silent installation.
See Installation Guide for the syntax.

hsegers :belgium: (BOB member since 2009-06-05)

10

hi - don’t know if you have solved this question yet but…

I was getting an error message when trying to install the SP2 Client on a machine with Windows XP.

The message stated that the install had detected that a recommended MS patch was not on the machine…Error 1718 file was rejected by digital signature policy…

I opened a ticket with BO Support and they sent me an email stating that this is a known issue with Windows XP machines and some Windows 2003 servers…

they said there is a patch for the servers and also sent me information on a workaround for XP

The workaround link is:

http://support.microsoft.com/kb/925336

It solved the issue I had…hope this helps

Dennis

dslapak (BOB member since 2003-11-13)

11

Thanks for the update, Dennis, I’m sure that will help someone :).

Mak 1 :uk: (BOB member since 2005-01-06)

12

Hi,

thanks Dennis. I have tried the advice from Microsoft (http://support.microsoft.com/kb/925336) but it doesn’t work.

i have asked to SAP, i’m waiting for a solution for this issue.

Thanks,
Regards

JF

JFTREHOUR (BOB member since 2009-06-17)

13

Hi JF,

We had the same issue when attempting to install SP2 for Client Tools only where the message referred us to the Microsoft KB.

Most of our machines have got Wins XP pro so we needed to apply the workaround (registry hack) which worked, but not a long term solution.

There is another post in this forum where they advise us the following steps;

You will need to run SP2 directly:

. The file you downloaded from the CSP site is a big EXE file (about 650m)
. Watch when it first starts up … the first thing it does is extract everything to a Temp directory
(something like: c:\Documents and Settings(your logon id)\Local Settings\Temp\package)
. Go to that directory after you get the warning message
. Double Click BusinessObjectsClient.msp to run the install directly

You might also want to copy off that package directory if you want to install later or on another PC (it’ll save the extracting time)

This worked for us too.

Not too sure if SP3 encounters the same issue.

calleT74 :australia: (BOB member since 2007-03-30)