Hi there,
Since so many people are having problems accessing support, I would suggest you try posting your questions in the SAP forums which can be found here: https://www.sdn.sap.com/irj/sdn/forums
There are a large number of BO Support employees who are quite active on the forums, so if you can’t get a hold of support through normal channels, you can try those forums to see if you can get help that way.
Disclaimer: I am a BO support employee.
Also, I don’t want to downplay the excellent BOB forums as they are very well organized and run, I just want to bring some extra options to peoples attention.
ElCarrot
ElCarrot (BOB member since 2008-07-14)