BusinessObjects Board

BO server goes down frequently

server administration Web Intelligence 1.x/2.x Servers
#1

We are facing 2 issues with BO server:

  1. BO (incl WebI) server goes down frequently. We have noticed that when this happens the disk space on the file system used by the application is more thna 60% (most of the time 70%+).
    When we try to recycle BO server without reducing the disk space it hangs at stating iona_naming. But when we clear the some space we are able to succesfully start BO server.

  2. We are getting an error when accessing the the application from IE:
    Servlet Engine Exception: null
    URL: /wijsp/scripts/tools/err_page.jsp?null
    StackTrace:
    java.lang.OutOfMemoryError

Any clue on the above two errors will help us.
Also would like to know if these two are releated and second if the issue is with space then why BO goes down when server is even 60% utilised.

kirtijindal (BOB member since 2005-09-24)

#2

You’re probably hitting the WIStorage limits where it initiates a cleanup recycle process that generally tends to hang things up.
The default is 70%, but when you start hitting this, then it becomes a regular event of webi running a receycle to pull you back to before this %, but it’s temporary as you just end up in an inefficient cycle of continually encountering this.

Also - hows your server heap sizes? Try increasing them.

MikeD :south_africa: (BOB member since 2002-06-18)