BO Mobile on BlackBerry (no simulator!)

general discussion
1

Hi,

did anybody got BO Mobile running on a BlackBerry (not the simulator)? I have some issues about it (access from external).

Here’s what I have done so far:

  • installed BO Edge BI 3.1 (trial version from SDN) and updated it to SP2

  • installed BO Mobile XI 3.1 SP3 and updated it with a FixPack 3.1 on the same machine as the edge server

  • I configured Mobile for running it behind a proxy (no BES)

  • I’ve set up a PortForwarding for the VAS-Port (11011), the VMS-Port (11711) and the port for the Edge-Server(8080) for being able to connect BO Mobile from external (telnet doesn’t show any errors)

I have three devices for testing BO Mobile:

  • Windows Mobile phone (access via WiFi from outside the network)
  • BlackBerry (also external access via WiFi. The BlackBerry is not connected to a BES or any other BlackBerry-Server)
  • BlackBerry Simulator (MDS and simulator are installed on my laptop, inside the network)

Here is what works successfully so far:

  • I can access the MobileOTA on the Edge-Server from all three devices and download the suitable app

  • I can access BO Mobile with my Windows Mobile from external (via the external ip-address of the mobile server, the external VAS-Port and the CMS-Name)

  • I can access BO with the BlackBerry simulator from inside the network (via the internal name of the mobile server, the internal VAS-Port and the CMS-Name)

  • I cannot access BO Mobile with the BlackBerry :reallymad: I always get the error “Unable to connect to the Mobile Server. The request is timed out. (0x08)”

Here are the settings I changed in the configfiles from the BO Mobile:

cluster.config (VAS-Folder):

[comm]

[comm $ mds]
HOST_PORT =[internanal Name of the MDS, in this case my laptop]:8080

server.config (VAS-Folder):

$Id: server.config 27498 2007-10-01 19:12:19Z hmak $

config for Authentication Server (VAS) instance

VERSION = 6.0

[server]
SERVER_ID=AUTH_SERVER

[comm]
BINDTO_PORT = 11011
MANAGEMENT_PORT = 11012

[comm $ external]
ENABLED=default mds

[comm $ external $ mds]
CLIENT_TYPE=mds
EXTERNAL_HOSTNAME=[internal name of the BO Mobile server]

[comm $ external $ default]
EXTERNAL_HOSTNAME=[external IP address of the mobile server]
EXTERNAL_PORT=[external VAS-Port]
CLIENT_TYPE=any
CLIENT_HOSTNAME=0.0.0.0

common across all auth servers

INCLUDE_CONFIG_FILE = config/cluster.config

vim:noet

Server.config (vrom VMS-Folder)

$Id: server.config 28982 2008-01-03 21:52:21Z hmak $

config for VMS Server instance

VERSION = 6.0

[server]
SERVER_ID=AUTH_SERVER

[comm]
BINDTO_PORT=11711
MANAGEMENT_PORT=11712

[comm $ external]
ENABLED=default mds

[comm $ external $ mds]
CLIENT_TYPE=mds
EXTERNAL_HOSTNAME=[internal name of the BO mobile server]

[comm $ external $ default]
EXTERNAL_HOSTNAME=[external IP address of the mobile server]
EXTERNAL_PORT=[external VMS-Port]
CLIENT_TYPE=any
CLIENT_HOSTNAME=0.0.0.0

common across all VMS servers

INCLUDE_CONFIG_FILE = config/cluster.config

vim:noet

I also switched the EXTERNAL_HOSTNAME for the MDS with the external ip-address of the mobile server. Unfortunately with no successful result.

Any help on this? Do I always need a MDS for accessing BO Mobile with BlackBerry?

Thank you.[/b]

Karlito (BOB member since 2010-09-10)

2

Hi

I have tried installing BO Mobile XI 3.1 SP3 in our environment using the exact same deployment scenario (Blackberry without the BES). I have followed the same procedure that you have for configuring the servers.

I am able to download the client app in the Blackberry successfully but am facing a connectivity issue that is similar to yours. The exact error is as follows:

Network unavailable (0xF8) (0x04)

I checked all the ports assigned to the mobile server and they are set to communicate externally. I am using an IP address for connecting to the Mobile Server from the Blackberry. I am not sure what else to do and why I am getting a network error. I was wondering if you found a solution to this problem as I did not see any response or updates to your post.

saikriya (BOB member since 2011-02-23)

3

At the SAP Run Better Tour in Dallas, I saw a demo of MOBI on Blackberry devices (including Playbook) without using BES. It worked fine. But of course, it was a demo by Blackberry.

Perhaps you should talk to your Blackberry account manager for help?

substring :us: (BOB member since 2004-01-16)

4

Thank you for the prompt reply. I will try that out and see.

saikriya (BOB member since 2011-02-23)

5

please answer…

baggio78 (BOB member since 2011-02-16)

6

Hi,

Try adding the “*” or “!” at the end of Hostname in Mobile server field in Mobile client.

Regards,
Sumnesh

sumnesh.nepalia (BOB member since 2011-06-16)