Business Objects 4.1 SP 6 Patch 6 on Windows Server 2012R2.
Tomcat for Web Intelligence
We have two users who are not able to access the Web Intelligence (LaunchPad) log-in page in our UAT environment. There receive the generic The webpage cannot be found. All other users are working just fine. This is not a BO Permissions issue, as this just stopped working for them. We are all on the same equipment running Windows 7 with Internet Explorer 11. These two users are able to login if we use the LaunchPad page for Production environment and change the system name to UAT. Any ideas?
Can they access the default tomcat page? (http://server:8080) If not, then it’s an issue with network connectivity. Check the firewall on the client and/or server.
Joepeters, thank you for your response. Since I posted this yesterday, we had done some additional testing.
Yes, the two users can get to the default tomcat page. They are able to access BO LaunchPad using the IP Address. Both of these users just started experiencing this issue recently. They were able to successful access Launchpad. All updates (OS and Application) are pushed to all computers so there are no differences there between those than can access the page and the two that cannot. They are able to ping the page successfully and nslookup returns the expected results (same as what I return). Our PC and network firewall protections are also universal across all users and are locked down. Our network guy is also perplexed with this issue.
Joepeters yes, clearing the browser cache was one of the first things I had them complete. We get the same results with Google chrome (IS and Chrome are the only browser permitted in our environment).
Viru4808 SSO is turned on for BI Launchpad. No they cannot use non SSO as they do not get a login page at all. We have also tried using the IP Address which brings up the login page and allows them to login. We have even tried using the FQDN and still no luck.
Has anyone found a solution to this problem? If so, can you note it here?
I am getting the same “The webpage cannot be found” issue at SSO login on one account out of hundreds. Just started last week. Issue is only affecting this one account and the issue will follow the account across browsers and to different computers.
The fix that worked for me was to update the C:\Program Files (x86)\SAP BusinessObjects\tomcat\conf\Server.xml file and add "maxHttpHeaderSize=“65536"” to the connector entry.
Then rebooting or restarting the web services.
we are having the same issue and occurring to some users only. verified the maxheader size 65535
I set the following registry keys:-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Kerberos\Parameters
LogLevel 0x00000000 (0)
MaxPacketSize 0x00000001 (1)
MaxTokenSize 0x0000ffff (65535)
Hi. Thanks for the reply. I am aware of the cgrome issue. but here what I mentioned is not related to chrome’s issue. Bi launch pad link is not opening for only 4-6 users.
So it’s either their browser, or their network connection. get them to try another browser, and if that doesn’t work, take a laptop that you know works over to their location and test from their network connection.
changing machine is not helped here. issue is occurring in all browsers. users from the same group who are from same location / network doesn’t have issue.
only 8-10 users facing this issue. we faced similar issue a year ago which is fixed after we increased maxHttpHeaderSize to 65536.
issue started reappearing after we rebuild the tomcat a month ago to fix google chrome issue. after rebuilding we validated the folders and files as well.
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