BusinessObjects Board

Blank Square in Dashboard SWF

I have a new dashboard, when I execute the Swf I see a small blank square near the cursor.
I use the SWF component in the dashboard, because these SWF are include into the principal dashboard.
Image where the error is attached .

The version of the dashboard is 4.1 SP 5.

I have many test to solution this problem, but not work.
I tested with Dashboard 4.1 SP 4 and Dashboard 4.0
I reinstalled the flash player, exported to PDF and Html.

Please, Any ideas to solution this problem? :hb: :hb:
image 3.png
Image 2.png
Image 1.png


tobias99 (BOB member since 2015-02-13)

Welcome to B:bob:B!

[Moderator Note: Moved from General Discussion to Xcelsius - Crystal Dashboard Design]


Marek Chladny :slovakia: (BOB member since 2003-11-27)

Is it always there, or only over certain areas? Given the size and location, it looks like a tooltip with no information in it. Why exactly it’s showing up, though, is a mystery.

If it’s always there, try it with different browsers and on different machines. Maybe your browser/Flash settings are creating an odd behavior just with the SWF file in general.

If it’s only over certain areas, try looking at the tooltip settings of those components, or of the canvas itself. You may have a tooltip set to read the contents of a cell that is blank.


Lugh (BOB member since 2009-07-16)

It´s for all objects on the dashboard.

I tried in different environments (DEV, QA and local machines) and different browsers (IE, Mozilla and Chrome)

I am generated the SWF in other machine and I have the Same error.


tobias99 (BOB member since 2015-02-13)

Then that sounds like a peculiar setting with Flash rather than with Dashboards. Can you go to the Adobe Flash site and see if you get the same behavior with the test content on their site?


Lugh (BOB member since 2009-07-16)