Blank page when click report link in InfoView

server administration Web Intelligence 6.x Servers
1

Hi all,
I’ve got a problem that when I click on a report link in InfoView, it says it’s processing the document but then just displays a blank page. And this is only happening when I’m connected to the primary node in our 2 node cluster. If I get connected to the secondary node, the reports work fine in InfoView. BO Tech Support suggested re-installing WEBI on the primary node. I did this today but I’m still getting the same problem. Here’s some more info that I sent to BO TS:

"I have a cluster with 2 machines, both running Windows 2003 Server SP1. Enterprise 6.5.1 is installed on both. We are using Apache HTTP server and Apache Tomcat 4.1
The same is happening for reports that use both SQL Server and Oracle databases.

Everything has been running fine until yesterday when I couldn’t get either machine to import an updated version of a universe. I noticed this first through opening the FC report in InfoView as I wasn’t getting all my prompts. I tried opening the FC report in BO on the server but got the same. I looked at the version of the universe and noticed this was out of date.
I therefore tried a manual import of the universe through FC on the server but I got the ‘Unhandled Exception’ error and BO closed. This happened on both servers.
So next I ran the Repair option from Setup in Control Panel, Add/Remove Programs. Now this is where I think the problem has occurred. After this ran through I lost my cluster and had to reconfigure the ORB on both machines. The cluster is back working, but if InfoView users get connected to the primary node (the one I did the repair on) this is where the problem is. They can log in okay and see all the reports available to them in corp docs, but when they click on a report to view it we just get a blank screen. If the InfoView users get connected to the secondary node then everything is fine and they can view and refresh the reports. (these are all FC reports)

So I suspect when I did the repair some config file has been overwritten somewhere, but I’m fairly new to the Web side of Business Objects and don’t know where to look."

Sorry about the length of this post, but if anybody anywhere could help or give me some pointers it would be greatly appreciated!

Many thanks

leebaker :uk: (BOB member since 2004-05-18)

2

Sounds like your settings are out of kilter.
How are you handling the storage folder that keeps the mail, list, user etc files?
I know that the manual config enables the dynamic allocation of a Universe Directory but the function is not in the windows config tool - i.e. I would have thought that one could share the same writeable space for server copies of the universes.
Workaround:
If you delete all copies of the unv/lov files for that Universe on the server, it will enforce a new build/write from the Repository.
When I make major changes and want the latest copy asap, I normally delete the unv’s off the server and log on to open a create doc in webi which forces a new copy.
If that doesn’t work, try copying the latest one from your PC onto the server.

I still think that your config is not right - try posting the Global reports from both nodes for BOB’ers to have a look at. I think the primary does not allow interactive processing …

MikeD :south_africa: (BOB member since 2002-06-18)