BI4.1 - WebIntelligenceProcessingServer

Dear All,

We have set the following values for our WebI Processing Server parameters -

Memory Lower Threshold (MB): 3500
Memory Upper Threshold (MB): 4500
Memory Maximum Threshold (MB): 6000
Maximum Connections: 200

Our users experienced ‘Server Out of memory’ error. During this time we found that the WebiReportServer.exe has been using 17.8GB of Memory(as observed from the Windows task Manager). How is this possible when we had set the maximum memory this server can take is only 6GB(Memory Maximum Threshold parameter)??? Can someone help me understand this behaviour?

Thanks.


yaravinds9 (BOB member since 2009-09-15)

my understanding is that it will look at the parameters you’ve set, and try and restart itself it it goes outside your upper bounds.

However, if you only have the one WebI Processing Server - it probably didn’t get a chance to restart as connections didn’t close.

I’d suggest cloning your WebI Processing Server.


Hayden_Gill :australia: (BOB member since 2002-08-15)

Hi,

In my opinion, Maximum Connections set to 200 is way to much. Try changing it back to the original value 50 (I think 50 is the default). If that number of connection is not enough for your user base then clone the WebI processing server as Hayden already suggested above.


Marek Chladny :slovakia: (BOB member since 2003-11-27)

You really need to look at your useage etc for your scaling and read up on what is recommended, as in your original post here:-
https://bobj-board.org/t/226553

To be honest it sounds like your machine(s) are severley under specced in the terms of hardware, but until you “size” it properly you won’t know.

What made you choose to change this value form 50 to 200, was it a shot in the dark, or did you have some rationale?


Mak 1 :uk: (BOB member since 2005-01-06)

Thanks for your replies and explanation.

But, what I am looking at is, how does the server take 17GB when the upper bound was set to only 6GB?

Thanks.


yaravinds9 (BOB member since 2009-09-15)

This post might help:-

http://scn.sap.com/thread/3436543
Understanding the errors and why is one thing.
Preventing these errors by sizing and configuring your system correctly, is another :).


Mak 1 :uk: (BOB member since 2005-01-06)

According to this very recent post:
http://scn.sap.com/community/businessobjects-web-intelligence/blog/2014/12/18/revisit-the-sizing-for-your-deployment-of-bi-4x-web-intelligence :

  • you must uncheck “Enable Memory Analysis” in the WPS (that creates more problems than it solves nowadays; the admin guide p 896 gives the feeling that it was a protection against leaking memory) ;

  • keep the 200 max connections (I suppose that it won’t make a difference if you have only 10 ; you’re supposed to add a new WPS, preferably on another server, if you have more than 200).


KFonMurphi :fr: (BOB member since 2007-10-16)