BCA Problems

scheduling Broadcast Agent (BCA)
1

Hi Listers

I am sending this in complete desperation and out of frustration.

I have had a case open with BusinessObjects since mid November and am getting absolutely nowhere, except frustrated.

Here is my situation:

We were running 4.1.4 and upgraded to BusinessObjects 5.0.1. We had no problems upgrading the Repository and have no problems running Business Objects or Designer. The problem is with BCA. I have installed and reinstalled BCA 7 times and experience the same behavior. BCA installs, I can go into console and run a job and it looks like BCA is fine. Then, the next day, I go into console or try to send a report to BCA to refresh, and I get a message “Scheduler cannot be located. (BCB0006)”. So I check the tasks in task manager, and sure enough, BcsScdul.exe and BCSWatch.exe, are not in the list, but BOMgr.exe is running. I then try to start BcsScdul.exe and see it for a moment in the task manager and then it disappears.

I have tried and tried to discuss this with BusinessObjects support, but they have no solutions for this quandry. I have a deadline to get this working by Friday (tomorrow). I had a case with them that they closed and had to open a brand new case, so I am basically starting over and haven’t heard a word since I opened a priority 1 case yesterday.

Does anyone have any suggestions for my BCA problem? Also, does anyone have Terrie Ramsey’s e-mail or phone. The lack of knowledge of BO tech support is unacceptable.

Thanks for any help offered.

In frustration,

Snezana Ogrizovic
Quad/Graphics
Decision Support Specialist

Listserv Archives (BOB member since 2002-06-25)

2

I have more questions than answers, but here we go…

Have you opened the BCA Administrator/Manager application and set the BCA to be monitored successfully?

When you get that the message that the scheduler is offline, is it being monitored in the BCA Manager?

Is the oad.exe running? This is the process that is supposed to restart the scheduler should it fail.

I understand your frustration with tech support, but there are some engineers who monitor the listserv and respond frequently. I wouldn’t be surprised if one of those engineers contacted you today.

Jodie

Listserv Archives (BOB member since 2002-06-25)

3

Snezana Ogrizovic

We also have a problem with BCA connecting to the Repository. Seems that once a day or so we need to restart BCA. I have not yet put a call into customer support, Because my experience is similar to yours. However, here is a couple things to try.

Try to set up a scheduler to Stop and Restart BCA. This is what I will attempt in the next week.

Also, I found that if you have problems with customer Support, An email to Terri Ramsey works GREAT!! Terri is the V.P. of Customer Support World Wide. TerriRamsey@businessobjects.com

Robert Dowell
Health Net
DSS Systems Alanlyst

Listserv Archives (BOB member since 2002-06-25)