Remote Support Component, A System Monitoring and Analysis Platform
7/15/2011 11-12 CST
http://www.asug.com/EventsCalendar/EventDetails/tabid/150/EventID/2451/Default.aspx
Description:
The remote support component is a system monitoring and analysis platform, specifically for SAP customers who only have an SAP BusinessObjects install-base (i.e. no SAP applications such as NetWeaver, SAP Business All-in-One and SAP Business ByDesign). It is a support component that allows customers to better manage, monitor and evaluate their SAP BusinessObjects Enterprise system and maximize the value and delivery of SAP Enterprise Support. Remote support component is ideal for customers who log a lot of support messages, causing a need to report basic system information over and over again. It is also ideal for customers who want to avoid downtime due to not having system insight on foreseeable problems.
Customers would receive the following value from the remote support component:
– Supports in the delivery of SAP Enterprise Support services for SAP BusinessObjects Enterprise.
– Faster message resolution from the automated data gathering functionality included in the tool.
– Cost reduction, faster response time, less system downtime, increased IT staff efficiency, and overall increased customer satisfaction.
– Real-time monitoring available for SAP BusinessObjects products through the use of Wily Introscope Enterprise manager.
– Identify and resolve potential issues before they can affect the larger ecosystem and lead to business process downtime.
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(BOB member since 2004-01-16)