We have a Reporter user trying to print a landscape report and her headings are shifted a couple of inches to the right. We have tried a number of the fixes that have worked for others such as:
Switching the orientation to portrait and back to landscape.
Switching the paper size to legal and back to letter.
Switching her printer driver to one that handles the header properly, then setting the printer type back.
None of these work for her. She is running a Windows 2000 desktop and is accessing BusinessObjects through a Windows 2000 Citrix server. She is trying to print to an HP 4M+. We also tried giving her a variety of other HP printer drivers through Citrix without success.
We had a similar problem, and we’d try to fix it, but the changes didn’t quite “stick” until we luckily found that we had to break it into separate steps. As my colleague Kathy reported in another thread:
1.) Make the changes to the margin (to adjust back to the left) and then save the report (on your C:drive).
2.) Logout / close BusinessObjects.
3.) Then go back into BusinessObjects. Open the saved report again. You should be able to change your margins for real now and the changes should “stay”.
This worked for us and it was related to an NT to Win2K switch. The original report was written with a pc under NT and when we opened it in Win2K, the margins changed. Somehow saving it in this 2-step method under Windows 2000 seem to get rid of the problem.
I am curious how u figured this one out… I can nearly imagine you trying the other 10,000 permutations before hitting this one…
But on a serious note, BO really needs to get this landscape issue on track as it hits every client I work with and to make it more irritating the fixes dont always work…
Thanks Anita. We haven’t been able to get this user’s image of what the printer file will look like to be correct yet, so we haven’t been able to save it and then retrieve it as you suggest. This user finds that trying to change the margins doesn’t have any effect. We did get Reporter to print correctly to an HP 4P by selecting a totally unrelated printer that handled landscape properly, then saving that report and printing it to the HP 4P. But this trick didn’t work with the HP 4M+.
The strange thing is that printing to the HP 4M+ causes the headings to be thrown over to the right, but the body of the report prints correctly. This user also has an HP Color printer and on that, the headings are centered properly, but the body is thrown over to the right!
I got this to work only by accident. I was talking to a user trying to fix this problem and no matter what I did it wouldn’t fix it. I had to close the file for some reason so I saved it. Then when I reopened it, the margins would now keep my changes. When I had the user try it on their machine it worked! It was just a fluke.
Just a note to say thanks for sharing your solution to this problem of printer margins in landscapte with Windows 2000. We have several SME’s who are moving from Windows NT4 to Windows 2000, and we were really scratching our heads over this one!
But your solution is working well for us. THANKS A BUNCH!
(BOB member since 2002-06-17)
When I had the user try it on their machine it worked! 
It was just a fluke.
(BOB member since 2002-07-29)