I’m having an odd issue where documents that I export from Xcelsius to Acrobat ver 9.0 are crashing Acrobat immediately.
If I export to Acrobat ver 6.0 it exports fine, but it makes my users jump through some Security hoops, so I’d much rather prefer to go with 9.0.
It was working fine until sometime last week. I can’t think of anything that I’ve changed that could cause this. I’m having support here reinstall Acrobat for me as due diligence, but I somehow doubt it’ll work.
It appears that the issue is somehow linked to an accordion menu. If I delete the accordion, then Acrobat seems to work fine. I’m working on narrowing down what is wrong on the accordion, but I’m not sure Acrobat is behaving consistently.
Frustrating.
On another front, my coworker is able to open the files using Acrobat 10, although Acrobat gives him a message saying it’s repairing/rebuilding the file.
I have a feeling I may be hitting a limitation of Xcelsius?
So I narrowed it down to one particular field that the accordion was looking at (4th of 4).
NO IDEA what about the field is causing the issue, which is a bit infuriating. Perhaps there’s an odd character in the data, but nothing jumped out at me.
I’ve spent far too much on this issue for now. Maybe I’ll revisit in a week or two to try and figure out more.
(BOB member since 2008-06-05)