about 503 service unavailable

server administration Web Intelligence 6.x Servers
1

Hi all
Recently, I received a strange error. One morning , After I open my IE and go to InfoView page. The default login window appeared, but after I input the username and password , there was no data displayed. only a title. I tried about 5 times and decided to restart service.
After service stop(it was too slower than normal), I start service, during a lot of time, still in starting model. Because my customer need to query data ASAP, so my PM ask me to reboot server.
OK, server started , service started, and default Infoview page appeared. After click login button, a strange message showed. 503 service unavailable . I tried to restart service, but nothing changed.
Now I resolved this problem by updateing my cluster in console tools.
But I want to know Why this 503 error occured? How to avoid it? Does update was the only way to resolve this problem?
Any suggestion would be helpful

lijunduke (BOB member since 2005-01-17)

2

In this configuration ( WebServer => AppServer ) a 503 normally means that the app server is not able to serve the request that is forwarded by the webserver, or the webserver is not able to find an app server for the request it receives.

So you should check your logfiles ( Webi, but more important Tomcat or whatever app server you run ) and either solve you problem by yourself or post some more information here.

cu,

olli

haupto :de: (BOB member since 2004-04-16)

3

I’m using IIS as webserver, and after check logs and event view, I still can’t find any useful information to troubleshoot this problem.
What additional information should I give here?

lijunduke (BOB member since 2005-01-17)

4

no other suggestion?

lijunduke (BOB member since 2005-01-17)

5

Hi lijunduke

I have had this for the n’th time this year, all I do is bounce both the bob service and the IIS service and try again, and hay presto 503 error goes.

Worth a try

Sherpa

Sherpa :uk: (BOB member since 2003-12-02)

6

Yes, restart BOB service and IIS service may resolve problem . But what my customer require was not only to resolve after error apper but also to prevent it from occuring.

I hate 503 :reallymad:

lijunduke (BOB member since 2005-01-17)

7

Dam it Jim I am an Analyst not a Bug Resolution administrator…

Well I promise you if I find a perm fix I will post it here

Sherpa

Sherpa :uk: (BOB member since 2003-12-02)

8

We resolved this error yesterday by deleting and adding back our default wiasp directory and adding it back. We also had to bounce IIS. We’re 6.1a.

We also ran through our ORB configuration but found no errors.

We think that webi and IIS had somehow gotten confused with one another or disconnected.

HTH!

Cindy Clayton :us: (BOB member since 2002-06-11)

9

You mention:
"Now I resolved this problem by updateing my cluster in console tools. "

What did you do to update your cluster to fix this?

Thanks!

cfollen (BOB member since 2005-03-31)

10

If the cluster nodes wiasp/wiadmin does not configure properly.You may get this error.But you can run the configuration tool and once again configure the cluster .

Rajasekar :india: (BOB member since 2004-07-16)

11

recently, this problem happened again. And restart service does not resolve the problem. All I can do is to reboot server. I already submited a case to BO support. But no feedback.

lijunduke (BOB member since 2005-01-17)