BusinessObjects Board

4.2 SP7 Installation Issues

server administration XI Server Discussion
#1

I am installing 4.2 SP7 on new 2016 servers. After the installation is complete, when I launch the CMC I have a few issues:

  1. the Actions dropdown is greyed out on all screens; for example on Servers, I cannot do anything to the servers either from Actions or from the right-click dropdown. The only option on the dropdown is New–New Server.

  2. On the CMC Home Page, I am missing a number of items under Manage: Promotion Management, Version Management, BI Admin Cockpit, Visual Difference, Monitoring, Multitenancy, Crypto Keys.

Has anyone seen this happen with this installation?

I have installed, repaired, uninstalled, had the VM rebuilt, installed, repaired, uninstalled, etc.

Note: I have gotten the installation to work on 3 servers, but it does not work on 3 other servers. All the VMs are identical, and I am installing all of them from the same SAP software download, so there shouldn’t be any variables.

Thanks in advance for any advice!

soulie :us: (BOB member since 2005-03-15)

#2

Might be an obvious answer… but is this with the Administrator account? Have you checked the security around the Administrator account to see if someone made a change there?

BOB_DW (BOB member since 2004-08-26)

#3

Thanks for responding. It is happening with the Administrator account, but I am the only person who has access to the account: I have not even entered the password into a password safe yet, so no one is able to mess with anything.

soulie :us: (BOB member since 2005-03-15)

#4

What is the top level security for the servers (All Servers) for Administrator(s)?

Is it Full Control or CAL?

BOB_DW (BOB member since 2004-08-26)

#5

Full Control.

soulie :us: (BOB member since 2005-03-15)

#6

At this point I don’t see how I can be of any help without a screen share session and actively troubleshooting this :slight_smile: . I recommend you work with SAP support if you haven’t already done it yet.

Good Luck!

BOB_DW (BOB member since 2004-08-26)

#7

Thanks for your help. I’ve been working with SAP for a month on this and they haven’t been able to resolve it!

soulie :us: (BOB member since 2005-03-15)

#8

What is the OS?

Are all the vc++ there?

is .net framework there?

Which Browser are you accessing this on?

At the time of install, was all monitoring/security/av completely turned off?

sapaa (BOB member since 2014-02-21)