WebI Errors - INF & WIS

We have a test environment with a single domain(only one bomain.key file on server in the nodes/locadata) in our repository,for BO61b+IIS+Win2k with SP4

2 tier Bo works just fine…we are able to publish & retrieve

However in 3tier mode, we get the following errors on Infoview

While trying to view a report in HTML/PDF/Bo
A system error occurred. (Error: INF 00130) (65535)

While trying to make a WebI report via the Java panel
Universe not found WIS00501
Internal error on call to ‘retrieveDataSource’ API WIS 30270
Internal error on call to ‘updateQuery’ API WIS 30270

BO is not running as a service; but is started by an account with a local Administartor account that has been enabled with
“Act as part of operating system” "logon as service " etc priviledges.

I have tried the resolutions given on the BO website, but nothing has changed. At this point it seems more like an access issue rather than an install issue to me - but I’ll appreciate direction about where to look for a solution

~Rohit


Rohit :india: (BOB member since 2004-03-23)

I have had this problem every time I have done the configuration with and domain id that has beed added to the local admin group. It has only worked for me when I used a local id.


Steve Krandel :us: (BOB member since 2002-06-25)

Steve
Presently BO is not running as a service and is manually started. My manager had installed the BO server from his LAN id

I tried configuring Bo to run as service ;with both a local Admin account and a domain Admin account (i.e. my own )- but to no avail

Can it be only configured only from the account that it was installed with (ie. my Manager’s login id) ?


Rohit :india: (BOB member since 2004-03-23)

Don’t know if this applies but we had the same error messages and it turned out that Webi was missing a fonts folder that was not installed. Copying the missing folder from another server solved the problem. We found this by running a trace on the server. I posted about this last month I think.


scott copeland (BOB member since 2002-08-15)

Scott
I checked the fonts folder - it contains a folder called ‘afm’ with 14.ps files
and 3 .xml files.
So I think it’s not he source of the problem - but I’ll check for the same strucutre in our previous server.
Thanks for ponting that out though
~Rohit


Rohit :india: (BOB member since 2004-03-23)

Well one further point is that the errors being displayed may have nothing to do with the real problem - the missing fonts folder in my case - and you don’t know this till you do a trace.

Post 1,000 on Bob - wow, and what a great way to learn by participating here.


scott copeland (BOB member since 2002-08-15)

hi i solve that problem like this

my environmen is /Sun/solaris8/Oracle

it depends on what kind of dbms do you have:

CAUSE****
An internal error occured while calling the ‘answerPrompts’ API. (Error: WIS 30270) (Error: INF)" is a consequence of (CS) :DBDriver failed to load : /bobject/Enterprise6/dataAccess/RDBMS/connectionServer/libdbd_oci9.so (ld.so.1: /bobject/Enterprise6/bin/WIReportServer: fatal: libclntsh.so.9.0: open failed: No such file or directory)”
We need to figure out why this connectionServer exception is occurring with the libclntsh.so.9.0 library.

all error 30270 that´s it.

****RESOLUTION

  1. Run the command: ls -la /bobject/Enterprise6/dataAccess/RDBMS/connectionServer/libdbd_oci9.so when the problem is occurring.
  2. Create a link from the Oracle 9 libraries to the Oracle 8 libraries in Enterprise 6.1b folder.

or just recreate the links.

i hope this works for somebody else.

:blue: :reallymad: :crazy_face: :confused: :shock:


java_the_hunt (BOB member since 2004-09-20)

Hi

I have the same environment as yours and I am trying to create the link…

Could you please post the command(s) for the link(s) that you created in the /bobject/Enterprise6/dataAccess/RDBMS/connectionServer folder?

Thank you!

Bj.


busobj2004 (BOB member since 2004-07-27)

Hi,

I am getting the same problem.I tried running the commanc that you mentioned but it says illegal command or parameter.

following is the error that i get when i try to refresh my full client reports in infoview.

“”“Exception: CS, DBDriver failed to load : /local/apps/app01/bobj651/dataAccess/RDBMS/connectionServer/libdbd_oci8.so (ld.so.1: /local/apps/app01/bobj651/bin/ConnectionServer: fatal: libclntsh.so.8.0: open failed: No such file or directory)”"""

BTW how do you connect oracle 8 and 9 libraries??

I have oracle 8.0, sun one server(Unix).
BTW
Please help.

Thanks,
Ash


ash123 (BOB member since 2005-11-16)

Same problem with WebI 651 on Solaris / Weblogic

Suddenly (no particular modification made on server), all sybase based reports (.rep) go wrong with

BusObj error BOL #109 Les fournisseurs de données suivants n’ont pas été correctement rafraîchis : Requête 1 avec GEN_CF3P. (DMA0007) (ARTAXERXES)
(renvoyé par la fonction Refreshing Document) )

when activating logs, found in boligh[…].log the followings lines

2005/12/06 14:28:49.900|>>|E| | 6929| 7| |||||||||||||||_SQLNet::CreateConnectionObject :CS, DBDriver failed to load : /bo_web/Webi651/dataAccess/RDBMS/connectionServer/libdbd_ctlib.so (ld.so.1: bolight: fatal: libct_r.so: open failed: No such file or directory)
2005/12/06 14:28:49.900|>>|E| | 6929| 7| |||||||||||||||SetErrorMsgException: CS, DBDriver failed to load : /bo_web/Webi651/dataAccess/RDBMS/connectionServer/libdbd_ctlib.so (ld.so.1: bolight: fatal: libct_r.so: open failed: No such file or directory)

but the files mentionned are well here.

Any ideas :wah: :wah: :wah:


bernard timbal :fr: (BOB member since 2003-05-26)

Hi All,

We are getting API Error whenever any report runs for more than 5-6 mins through Infoview. We have connection open throughout the session (connection parameter).

Can any here please let me know how to avoid this error??? PLZZZZZZZZz

There has to some Server parameters like query-time-out or session-timeout or something like that which can be increased through which we can control API error in WEBI Admin Console.

Wts the main reason behind API error? We have feeling that whenever report runs for more than 5-6 mins we get API error.

Awaiting desperate help …

API Error: ProcessDPCommpands

We are using BO6.5 with Oracle 9i.
WEBI Server: SUN Box on UNIX
We are also using WebLogic Server

Thanks,
Aditya Paranjape


adityapar :us: (BOB member since 2005-12-21)

This is unlikely to be a BO problem. Talk to your firewall guys. I bet you’re using a proxy firewall with an http timeout set to 5 minutes or less.

We have a similar problem and are waiting for a patch from BO.


Steve Krandel :us: (BOB member since 2002-06-25)

Hi Can you please let me know how you linked the Oracle 8 and Oracle 9 libraries in BO 6.1b folder…i am using sun solaris 8

Thanks


aroranikhil (BOB member since 2005-03-21)

Hi!
I have the same error with one instalation in Solaris with Oracle 64 bits.
I install the 32bits driver and the 64 bits Oracle driver(its necesary for Data Services).
My problem its than i want create a new report gives me the error “dbdriver failed to load” this the “…oci11.so” and “…oci09.so”
I see the rights and everything its ok abd i dont know what can i do!
Some ideas?
Thanks!!!
Edit: Its with BO XI 3.1 but i think that its the same problem that in before post.


Jaimepe :es: (BOB member since 2006-12-10)